Player Safety Team Leader
Company
Location
London, England, United Kingdom
Posted At
7/24/2025
Advertise with us by contacting: [email protected]
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Description
Key Responsibilities
Pay: £12.93 per hour
Benefits:
- Monitor players for signs of intoxication and act accordingly
- Listen for signs of conflict between players or parties
- Ensure bay occupancy maximums are adhered to
- Enforce general safety rules such as the red-line, nets, and the elimination of trick shots and horseplay
- Deploy de-escalation techniques when safety rules are not being followed
- Remain alert for any suspicious persons or activities and reports immediately to venue security
- Use of radio communication procedures and corresponding codes
- Partner with management to develop protocols for warnings, stoppage of game play, slowing or discontinuation of alcohol service, removal from venue, and membership suspensions/bans
- Make recommendations for safety enhancements as needed
- Keep Director of Operations apprised of safety and security trends and opportunities
- Support management with accident response, investigation and claim reporting
- Oversee management and scheduling of third party security company
- Liaison with local law enforcement as applicable
- Additional tasks and project assistance as requested by Director of Operations
- Calm under pressure
- The successful candidate will have operational experience in the entertainment, retail, or hospitality industries (Demonstrated experience with dealing with the public)
- Confident and self-aware when dealing with difficult or emotional interactions
- Does not shy away from confrontation; utilizes skills and techniques to reduce conflict
- Comfortable communicating with diverse populations, including players of all ages and skill level
- Ability to exhibit patience and positivity while being assertive and firm when appropriate
- Strong guest service skills and professionalism
- Excellent oral and written communication skills including spelling, grammar, and punctuation skills.
- Experience in roles requiring the ability to work independently, anticipate next steps, take initiative, exercise discretion and sound judgment and work collaboratively as a member of the team.
- Demonstrated proficiency using Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Proficiency in using risk management information systems preferred.
- Availability to work nights, weekends, and holidays to support the business
Pay: £12.93 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
- Night shift
- Weekend availability
Advertise with us by contacting: [email protected]
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