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Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions.
About your role:
We’re looking for a proactive and detail-oriented
PMO & Governance Manager to lead the governance and reporting processes across our customer and CX portfolios. In this pivotal role, you’ll ensure delivery is well-structured, transparent, and aligned with strategic goals. You’ll collaborate with cross-functional teams and senior leaders to maintain high standards in planning, risk management, and performance tracking. If you thrive in a fast-paced environment and are passionate about driving consistency and continuous improvement in programme delivery, we’d love to hear from you.
What will you be doing?
- Operate the delivery governance framework for strategic customer programmes, including controls, templates, and reporting cadence
- Provide PMO oversight across key initiatives — ensuring consistency in planning, tracking, change control, and risk management
- Partner with Finance, Growth Strategy, and other Portfolio colleagues to ensure alignment of investment, capacity, and benefits tracking. Manage central reporting processes including programme health, milestone status, dependency logs, and benefits tracking
- Coordinate and prepare inputs for governance boards, portfolio reviews, and executive reporting cycles
- Support programme teams in applying standards and using delivery toolkits (e.g. RAID logs, change controls, delivery dashboards)
- Maintain portfolio-level views of delivery progress, risks, issues, and resource dependencies.
- Drive continuous improvement of PMO practices and support teams in adopting best-practice delivery disciplines
- Ensure alignment between PMO activities and portfolio prioritisation, assurance, and business readiness efforts
- Support onboarding and capability building for programme and project teams
- Act as a point of contact for internal audit, compliance, or regulatory reviews of programme governance
Here's what we’re looking for:
- Proven experience in a PMO, delivery governance, or programme support role
- Excellent knowledge of programme lifecycle, delivery frameworks, and governance principles
- Certification in PMO, Project, or Programme Management (e.g. PRINCE2, MSP, APM, PMI) is desirable
- Training in governance or risk assurance is an advantage
- Skilled in reporting, documentation, dashboarding, and stakeholder coordination
- Strong attention to detail with the ability to manage multiple programmes' documentation simultaneously
- Strong communication and organisational skills with a proactive, solutions-oriented mindset
- Familiarity with delivery tools (e.g. MS Project, Power BI, JIRA, Smartsheet) and governance workflows
- Please note that the hiring manager for this role is Faye Berry, if you have any questions or need further information, please do reach out to Faye.
Why should you apply?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/centrica
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
