Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Are you organised, structured and a serial multi-tasker? Are you customer focused, with the ability to provide support to a wide range of stakeholders including residents and senior managers? Are you passionate about driving measurable improvements in key service areas, with experience of successful delivery of high standards of governance? If so we would like to hear from you.
What’s the role?
You will 1) co-ordinate, resolve and monitor statutory complaints and non statutory complaints, enquiries and requests for information. 2) Ensure that requests for information are effectively responded to within the statutory and regulatory time limits. 3) Support the development, delivery and monitoring of effective policies, strategies and procedures in response to new and emerging priorities for the CYP directorate.
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What We’re Looking For
You will have an eye for accuracy and detail, and will ensure quality communication to a wide range of audiences. Liaising and supporting services across the Children and Young People's Directorate so that we are continually learning and delivering better services for our residents.
Location
The job is primarily based in Laurence House, but we operate a hybrid approach where you may be able to work both in the office and from home.
Special conditions
The recruitment process is anonymous and we don’t accept CV’s.
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
Please click here to view the Job Description and Person Specification
Salary
£44,430 - £46,437 per annum (PO2)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email
[email protected] and an advisor will be in touch with you.
The Council reserves the right to close adverts early if there is a large response.
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