Policy Fraud Investigator

Bolton, England, United Kingdom

7/4/2025

We’re recruiting for Policy Fraud Investigators in our Underwriting and Fraud team in AXA Retail. You’ll identify, manage and reduce AXA UK’s exposure to application fraud, help develop new application fraud controls, assist in delivering the Retail fraud strategy, improve fraud detection capability and performance and protect our genuine customers.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home at your local office. Away from home means either attendance in our Redhill office or visiting clients or attending industry events.

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Utilising all available tools and identification methods to prevent, detect and respond to all material instances of policy fraud.
• Help deliver, implement and embed the Retail fraud strategy including optimising new tools.
• Review fraud screening outputs and referral sources to determine next steps.
• Manage the policies and customer interactions from identification to final outcomes.
• Assist with managing intelligence and MI within the Fraud Team.
• Constantly improve processes and tools to maximise the detection and avoidance of fraud, improve profitability and to minimise the impact on genuine customers.
• Work with the Operations, Claims and Complaints teams to ensure policy investigations are handled and administered in line with the requirements of the fraud manager.
• Collaborate externally with the market and industry partners like the IFB to improve our detection and response to fraud, to disrupt fraud activity.
  
  
  

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Good knowledge and experience of general Insurance especially retail motor underwriting is essential.
• Strong technical knowledge of application fraud is essential.
• Keen eye for detail and ability to spot patterns emerging in fraudulent customer information.
• Teamwork and collaboration.
• Delivering results.
• Relationship and stakeholder management.
• Ability to handle large data sets in excel and SQL and derive information from analysing data.
• Willingness to adopt new processes and ways of working to ensure counter fraud detection remains up to date and relevant as the market changes.
  
  
  

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary between £36,400 - £41,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Wellbeing services & resources
  
  
  

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

Who we are:

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.