Policy Officer (GBRTT)
Company
Location
London, England, United Kingdom
Posted At
8/13/2025
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Description
Location
London, GB
Department Name
FR FTR (639200) G5
About Network Rail
FTR
The Fares Ticketing and Retail (FTR) programme is the cross-industry programme to transform how passengers purchase and use tickets. Our aim is to establish a modern, consistent and integrated FTR system that is of high quality and maximises value for passengers and taxpayers. By embracing innovation and collaborating with industry partners, we are delivering a smarter, more efficient and passenger focused approach to rail travel.
The Collaboration Hub team sits with the Programme’s Delivery Office and enables successful collaboration, effective delivery, meaningful engagement, and consistent communications for the programme. This is achieved by providing the relevant tools and channels to drive knowledge and engagement.
The Government’s Railways Bill has highlighted reform of fares and ticketing, including establishing GBR Online Retail, as a key part of rail reform. The FTR programme will deliver industry-wide modernisation and reform of the complex and fragmented fares landscape. This will enable GBR to simplify the ticketing system and make it easy for passengers to find the right fare.
Brief Description
We're looking for a Collaboration Hub Officer to join our Fares, Ticketing & Retail (FTR) Team.
About The Role (External)
We’re seeking a proactive and experienced professional to take on a pivotal role in supporting stakeholder engagement and collaboration within the FTR programme. As a key member of the team, you will be responsible for managing and coordinating comms & engagement activity through the Collaboration Hub—our central platform for communication and cross-industry alignment.
You will play an instrumental role in connecting industry colleagues, streamlining communication, and fostering a collaborative culture that supports the successful delivery of the programme’s objectives. Your ability to manage multiple projects and priorities for senior stakeholders, bring clarity to complex interactions, and translate successes into internal and external comms will be essential to the ongoing success of this high-profile initiative.
What We're Looking For....
We’re looking for people who take ownership, bring energy, and get things done. You’ll need strong organisational skills, confidence in managing stakeholders across the industry, and the ability to build trusted relationships that help drive real change.
This role is about collaboration—working across teams and sectors to deliver better outcomes for customers. You’ll be comfortable briefing senior leaders, translating complex work into clear communications, and sharing progress in a compelling, impactful way.
If you’re motivated by meaningful work, thrive in a collaborative environment, and want to be part of shaping something better for the future—we’d love to hear from you.
What You’ll Bring..
How To Apply (External)
Salary: £35,582-£42,218
Closing date: 25/08/25. - Late applications will not be accepted.
Click apply now to apply.
This role can be based in London Waterloo or Derby, depending on your preference. There would be a requirement to work in the office at least 2 days per week.
What does our recruitment process look like?
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
London, GB
Department Name
FR FTR (639200) G5
About Network Rail
FTR
The Fares Ticketing and Retail (FTR) programme is the cross-industry programme to transform how passengers purchase and use tickets. Our aim is to establish a modern, consistent and integrated FTR system that is of high quality and maximises value for passengers and taxpayers. By embracing innovation and collaborating with industry partners, we are delivering a smarter, more efficient and passenger focused approach to rail travel.
The Collaboration Hub team sits with the Programme’s Delivery Office and enables successful collaboration, effective delivery, meaningful engagement, and consistent communications for the programme. This is achieved by providing the relevant tools and channels to drive knowledge and engagement.
The Government’s Railways Bill has highlighted reform of fares and ticketing, including establishing GBR Online Retail, as a key part of rail reform. The FTR programme will deliver industry-wide modernisation and reform of the complex and fragmented fares landscape. This will enable GBR to simplify the ticketing system and make it easy for passengers to find the right fare.
Brief Description
We're looking for a Collaboration Hub Officer to join our Fares, Ticketing & Retail (FTR) Team.
About The Role (External)
We’re seeking a proactive and experienced professional to take on a pivotal role in supporting stakeholder engagement and collaboration within the FTR programme. As a key member of the team, you will be responsible for managing and coordinating comms & engagement activity through the Collaboration Hub—our central platform for communication and cross-industry alignment.
You will play an instrumental role in connecting industry colleagues, streamlining communication, and fostering a collaborative culture that supports the successful delivery of the programme’s objectives. Your ability to manage multiple projects and priorities for senior stakeholders, bring clarity to complex interactions, and translate successes into internal and external comms will be essential to the ongoing success of this high-profile initiative.
What We're Looking For....
We’re looking for people who take ownership, bring energy, and get things done. You’ll need strong organisational skills, confidence in managing stakeholders across the industry, and the ability to build trusted relationships that help drive real change.
This role is about collaboration—working across teams and sectors to deliver better outcomes for customers. You’ll be comfortable briefing senior leaders, translating complex work into clear communications, and sharing progress in a compelling, impactful way.
If you’re motivated by meaningful work, thrive in a collaborative environment, and want to be part of shaping something better for the future—we’d love to hear from you.
What You’ll Bring..
- Excellent communications (written and verbal) to articulate the status of the programme within a complex, sensitive landscape.
- Strong interpersonal skills, possessing the ability to interact and maintain credibility with internal and external stakeholders.
- Proven ability to synthesise complex information, understand and identify risks and opportunities.
- Highly organised and able to manage multiple pressures at the same time.
- Good knowledge and experience of rail industry
- Experience and knowledge of the complexities of stakeholder engagement
- Communications experience
How To Apply (External)
Salary: £35,582-£42,218
Closing date: 25/08/25. - Late applications will not be accepted.
Click apply now to apply.
This role can be based in London Waterloo or Derby, depending on your preference. There would be a requirement to work in the office at least 2 days per week.
What does our recruitment process look like?
- Once you have applied, our Recruitment Specialist & Hiring Manager will look at your CV.
- If your experience matches what we're looking for, you'll be invited to an interview.
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
- Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
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