POMELLATO - Concession Manager (Harrods)

Manage the boutique in order to achieve sales objectives and KPI’s, ensuring to spend most of the time on the shop floor with sales team and clients

Concur to the definition of action plans related to the mystery shopping results and ensure their implementation

Coach constantly sales teams on extraordinary service, selling skills and attitude to deliver an unique shopping experience

Resolve client concerns/disputes/complains while assuring the client satisfaction is pursued

Ensure the ethical behavior of the store team and integrity towards the client

Ensure the participation of the store teams to trainings in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…)

Partner with sales trainers in all trainings implementation plans and follow up

Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities. Actively participate and involve sales teams in social events

Constantly cultivate relationships with clients, in store and outside the store

Implement client database activities, as per marketing guidelines

Be responsible for the good maintenance, appearance and safe environment of the corner highlighting maintenance issues according to guidelines

Be responsible for the good functioning of the store in terms of product assortment and visual merchandising, monitoring the store stock and guaranteeing the respect of display guidelines

Ensure that the sales teams’ grooming is always up to standards

Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s

Supervise After Sales Service activities and requests

Ensure a strong knowledge of the relevant market: competitions, events, products and pricing

Related to their environment (city/street/mall/dept store) guarantee profound knowledge on brand locations, events and marketing activities

Strong experience in the same position, gained in a very customer service focused environment, and with a genuine passion for luxury

Communication skills and Interpersonal sensitivity

Negotiation and Customer orientation

Integrity and Entrepreneurial approach

Positive attitude, enthusiastic and team leader; well-integrated in the social environment in order to develop and maintain effective relationships

Networking & building strong working relationships with Harrod’s management and key stakeholders 

Knowledge of English is mandatory, another language would be considered a plus