Portfolio Manager

Company Description

Homes for Good is Scotland's first social enterprise letting agency, based in Glasgow and operating across nine local authority areas. Managing approximately 550 properties, the agency serves both its own portfolio through an innovative property investment programme and independent landlords. Focused on excellent customer service, Homes for Good prioritizes the needs of landlords and tenants by fostering trust, clear communication, and attention to detail. The agency offers a fully managed service to landlords, including market valuations, tenant screenings, rent payments, and repair management. For tenants, Homes for Good provides property matching, financial guidance, and unique support initiatives, all while reinvesting profits to help tenants create happy and secure homes.

Role Description

We are looking for a dynamic individual to join our team as a Portfolio Manager. In this role you will provide great customer service to your landlords & tenants alike. The key five areas of responsibility for this role are:

1.   Pre Tenancy Management

●    Marketing, valuations and viewings

●    Comprehensive tenant checks and application management

●    Carrying out detailed property and key inventories

●    Managing deposit registration

●    Advertising properties on social media

2.   Managing Landlord and Tenancy Sustainment

●    Leading on tenancy agreements and all aspects of tenant responsibilities

●    Rent collection and arrears management

●    Carrying out visits between 3 and 6 months

·●    Ensuring the property condition of your portfolio is maintained and exceeds all legal minimum standards.

●    Working with a maintenance team while managing essential repairs and compliance within target timescales

●    Sustaining high level of landlord and tenant satisfaction through excellent communication

●    Deescalating complaints in proactive and forward-thinking way

3.   End of Tenancy Management

●    Leading on all aspects of notice management

●    Completing a comprehensive checkout report

●    Leading on all aspects of deposit management including disputes

●    Carrying out void work assessments and seeing it through to completion

4.   Promoting good practice for PRS and business development

●    Promoting our values and mission to a wider audience and generating new landlord leads

●    Keeping up with and implementing up-to-date legislative changes

●    Raising awareness of high standards of PRS

●    Providing solution to housing pathways and local owners

5.   Data collection and reporting

●     Report on the performance of your portfolio in line with company Vital Signs

●     Ensuring accurate record-keeping and complete data collection related to properties, tenants, landlords and portfolio performance across all internal systems

Essential Skills

•  Educated to graduate level or equivalent in a relevant subject
•  A minimum of two years’ experience in a PRS role
•  A PRS letting agency qualification (Letwell/ ARLA/ SafeAgent)
•  Hold a full UK driving licence with access to a vehicle for work purposes
• Excellent interpersonal, negotiation and communication skills, both verbally & in writing
• Clear thinker, effective problem solver and effective decision maker
• Ability to identify the priorities your workload dependent on the need of your portfolio & embrace change at short notice when needed
• Proven knowledge & understanding of the private rented housing sector
• Proven track record of achieving individual objectives and contributing to overall team performance
• Proven ability to maintain a non-judgemental attitude
• Demonstrable ability to remain calm in complex scenarios & build positive relationships with your tenants & landlords