Job Description
Position Details
IT Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £36,130 to £45,413 with potential progression once in post to £48,149
Grade: 7
2 positions available:
1x Full Time, Permanent
1x Full Time, Fixed Term contract up to October 2028
Closing date: 29th July 2025
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Background
Over the next decade, our aspiration is to establish Birmingham in the top 50 of the world's leading universities. That's a pretty big aspiration, and high-quality digital services and infrastructure are crucial to achieving it. In recognition of that, a brand-new Digital Strategy combined with significant investments in technology mean this is an exciting time to join IT Services,
‘making IT happen’ at the University of Birmingham.
We want to attract outstanding, inspirational, and talented people, support them to succeed, and celebrate their success. It's our role to ensure that our community has access to accessible, responsive, resilient, and secure systems and support. What we do enables our students, staff, researchers, visitors and partners to confidently and creatively use digital services, technology and data for the benefit of their learning, teaching, research or work.
The culture of IT Services is one of innovation, collaboration, excellence, and inclusivity, and we apply the principles of customer focus and continuous improvement to everything we do. We have an active People and Culture network, Equality, Diversity and Inclusion and Women in IT group, bi-annual making IT happen awards recognition programme, and a superb Social Committee which arranges regular activities and events.
Role Summary
This is a new role within the M365 Team in IT Services, created to support the University’s strategic investment in automation and digital transformation. The post holder will be responsible for designing, developing, and maintaining automated workflows using Microsoft Power Platform tools, including Power Automate, Logic Apps, and Dataverse. The role will contribute to the delivery of efficient, scalable, and secure automation solutions across the University, working closely with business analysts, developers, and engagement partners.
You will be joining the University of Birmingham at the beginning of a digital transformation through an ambitious new initiative to accelerate innovation and automation across Professional Services. Supporting a newly formed Technology Innovation team, you will play a pivotal role in delivering AI, Innovation and automation solutions that enhance efficiency, streamline processes, and improve the staff and student experience. This is a unique opportunity to contribute to a high-impact programme aligned with the University’s refreshed Digital Strategy and People and Culture Strategy. With strong institutional backing this initiative offers a dynamic and forward-thinking environment where your expertise will directly shape the future of service delivery at the University of Birmingham.
Main Duties
- Design, develop, and maintain automated workflows using Power Automate (Cloud and Desktop) & Azure Logic Apps to streamline business processes across departments.
- Build scalable and secure automation solutions using Power Automate (Cloud and Desktop) & Azure Logic Apps, integrating with internal and external systems.
- Develop and manage data models and logic using Microsoft Dataverse, ensuring consistency and performance.
- Create responsive and user-friendly applications using Power Apps to support business needs and enhance user experience.
- Collaborate with Business Analysts and Engagement Partners to gather requirements, conduct feasibility assessments, and translate business needs into technical specifications.
- Integrate Power Platform solutions with Microsoft 365 services (e.g., SharePoint, Teams, Outlook) and third-party APIs.
- Provide technical support, training, and documentation to end-users and stakeholders to ensure adoption and effective use of automation tools.
- Monitor, troubleshoot, and optimise automation workflows to ensure reliability, scalability, and compliance with IT governance.
- Contribute to the development of automation standards, reusable components, and best practices within the M365 Team.
- Participate in agile ceremonies including sprint planning, reviews, and retrospectives, contributing to continuous improvement.
- Support cross-functional automation initiatives and collaborate with Innovation Developers on advanced use cases and prototypes.
- Promotes equality and values diversity, acting as a role model and fostering an inclusive working culture.
- Supports the University’s sustainability agenda through resource efficient working.
- Any other duties commensurate with the grade.
Required Knowledge, Skills, Qualifications, Experience
- Educated to Degree level (or equivalent qualifications) or relevant technical qualification in IT, Computer Science, or a related field and considerable relevant experience. Where no equivalent qualification is held, significant practical relevant experience and expertise in a series of more demanding roles will be required demonstrating the conceptual understanding required.
- In depth up to date specialist understanding and experience in a relevant scientific, technical or IT specialism.
- Microsoft certifications in Power Platform or Azure (e.g., PL-100, PL-400, AZ-204) preferred.
- Evidence of continuous professional development in automation, cloud technologies, or related areas.
- Significant experience developing solutions using Power Automate, Power Apps, and Logic Apps.
- Experience working in a Microsoft 365 environment with integration and automation responsibilities.
- Demonstrated experience in delivering automation projects in a structured, agile environment.
- Experience supporting users and delivering solutions in a large-scale, complex IT environment.
- Strong understanding of Microsoft Power Platform, including Power Automate, Power Apps, and Logic Apps.
- Experience with Microsoft Dataverse and integration with Microsoft 365 services.
- Familiarity with scripting (e.g., PowerShell, JavaScript) and custom connector development.
- Understanding of automation governance, security, and compliance frameworks.
- Awareness of ITIL service management principles and agile delivery methodologies.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Ability to communicate technical concepts clearly to non-technical audiences.
- Excellent documentation, organisational, and time management skills.
- Strong customer service orientation and stakeholder engagement capabilities.
- Ability to work independently and collaboratively in a multidisciplinary team.
- Experience managing multiple tasks and priorities in a dynamic, fast-paced environment.
- Evidence of literacy and numeracy.
- Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day to day activity in own area that those with protected characteristics are treated equally and fairly.
Desirable:
- Knowledge of Azure Functions, Power BI, and other Microsoft cloud services.
- Experience with Leapwork or other RPA tools.
- Understanding of Higher Education environments and digital transformation strategies
Role context
Roles at this level will require in-depth specialist technical/specialist/IT expertise. Role holders may have supervisory responsibility for a technical service or team, where the primary focus will be on planning, overseeing and reviewing the work of the team and/or will operate as individual technical, specialist or IT experts either supporting service delivery or contributing directly to local project implementation or problem solving through the provision of specialist support activity.
Core Competencies/transferable Skills
Working at this level you will be able to develop and successfully demonstrate the core competencies/transferable skills outlined in each of the areas shown below. As appropriate for the level, our Birmingham Professionals will take ownership for getting things done. You will be expected to be flexible as required in supporting your department and wider University.
Planning and organising
- be responsible for the provision of a technical service through the day to day organisation and technical supervision of a work area;
- manage the prioritisation, allocation and quality of work, developing the technical capability in the area;
- manage a combination of technical and (where required) non-technical staff;
- progress several initiatives concurrently and to plan effectively;
- contribute to developments of the service and in policies, procedures and plans in own area;
- ensure compliance with all legal, health and safety standards as applicable;
- lead, if required, on project work.
and/or
- advise on the development and application of specialist techniques/experiments and/or procedures and the analysis and interpretation of results (may run an advanced specialist service);
- act as a recognised source of technical and/or specialist expertise in own area;
- generate original ideas and innovative solutions and/or new techniques/experimental designs.
Problem solving and decision making
- resolve high level problems with specific techniques/applications, or in the implementation of services and technical support;
- provide specialist advice and recommendations to support decision–making of others;
- respond to changing priorities and differing situations.
Organisational understanding
- understand their own and closely-related working areas and how they contribute to the success of the University.
- has an understanding of how the University operates; actively seeks to share this knowledge with others.
- developing empathy with the academic endeavour.
Relationships and communication
- develop excellent working relationships with customers, proactively anticipating their requirements in order to understand and deliver them.
Informal enquiries to Delroy McKenzie, email:
[email protected]View our staff values and behaviours here
We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website . 
