PR & Social Media Manager

We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.

We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.,

Summary

We’re reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.

We’re looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn’t just food… this is M&S Food.

All the details

Do you love M&S Food? We in the M&S Food PR & Social Media and Product Storytelling team do! We are food and drink obsessed and spend our days securing positive media coverage, driving social conversations and creating content to tell customers, media and influencers everything that is fabulous about M&S Food- as you can imagine, there’s a lot to say!

Our working environment is very fast paced and exciting, no two days are the same. To be part of our gang you need to be passionately obsessed by food and retail, tenacious, self-starting and a confident manager. You’ll know what makes a story, what will ‘go viral’, and support in making that happen.

We operate as ‘more than just a PR & Social Media and Product Storytelling team’, our role is to help M&S Food drive sales, deliver its strategy and be successful, so we need hard workers and big thinkers. We are an ambitious team who want to grow as food marketing and communication experts.

What You’ll Do

• Lead consumer PR for key M&S Food categories reporting to the Senior PR & Social Media Manager

Act as an M&S Food expert and brand ambassador in front of the media

Develop fresh and engaging ways to tell these stories within the earned media plan, driving buzz and helping maintain M&S Food’s position as the UK’s most loved food brand

Maximise campaign, brand and product opportunities across PR by championing collaborative ways of working and integrated planning with wider PR and Social Media team on creative ideas and briefs for categories and events

Build deep expertise across category areas, proactively spotting new opportunities and becoming a trusted subject matter expert for internal teams and the media

Who You Are

• Proven experience in a previous social media/PR/Marketing/journalism role
• Strong media relationships, ideally across the food and lifestyle sectors
• Being a great teammate who’s able to network across the business and build outstanding relationships with other teams - sleeves rolled up at all times!
• Have a passion for food, retail and the M&S brand
• Strong written and verbal communication
  
  
  

What’s in it for You?

Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

• 20% colleague discount for you & 1 household member (after probation)

Competitive holiday allowance & option to buy more

Discretionary bonus schemes linked to performance

Strong pension & life assurance

Tailored induction & training from day one

Perks and savings via M&S Choices portal

Market-leading family policies (parental, adoption, neonatal leave)

24/7 wellbeing support (GP access & mental health services)

1 paid volunteer day a year

Everyone’s Welcome

We are ambitious about the future of retail – disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work.

If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best.

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