Practice Group Support Manager

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive. We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.

The Opportunit

• yThis position is offered on a part‑time basis, working four days per week, on a 12‑month fixed‑term contract

.
We are looking for an experienced Practice Group Support Manager to support our Practice Groups. This role will be based in our Nottingham office but will also provide support to our Edinburgh and Newcastle offices. Occasional travel to these offices will be required. You will manage a team of PAs and play a pivotal role in ensuring stakeholders receive a professional, efficient and proactive administrative service. You will lead with strategic vision, fostering a culture of excellence, accountability and continuous improvement. Your role involves engaging and building trust with stakeholders at all levels, driving effective communication and relationship management and aligning with the wider business strateg

y.
Role and key responsibilit

iesAs a PGSM, you will play a pivotal role in people leadership, operational delivery and stakeholder engagement. You will be responsible f

or:
Stakeholder & Relationship Manage

• mentServe as the primary contact for stakeholder communications relating to Practice Group Support performance and feedb
• ack.Build strong, trusted relationships; identify issues early and provide strategic, solutions‑focused guida
• nce.Participate in Team and Partner meetings, sharing updates on key priorities and promoting Practice Group Support and Client Service Excelle

nce.
People Leadership & Team Develo

• pmentLead, motivate and mentor a team of PAs, fostering high performance, accountability and ongoing develop
• ment.Hold regular check‑ins, establishing clear goals, providing regular constructive feedback and development a
• reas.Proactively manage underperformance, collaborating with Employee Relations as requ
• ired.Support recruitment, onboarding, and retention of high‑quality ta
• lent.Support Practice Group Support’s Talent mapping and Salary and Bonus re

rage.
Operational Mana

• gementManage workload allocation and resource planning across local and national
• teams.Apply sound financial management principles, utilising data to inform deci
• sions.Ensure compliance with firm policies and continuously enhance processes to drive effic
• iency.Chair team meetings, ensuring clear communication of objectives, actions and firmwide initia

tives.
Technology & Inn

• ovationChampion the use of firm technologies and self‑service solutions to drive digital transfor
• mation.Conduct quality checks and provide feedback to strengthen service de
• livery.Identify opportunities to streamline workflows through technology‑enabled improv

ements.
Strategic Projects & Firmwide Colla

• borationLead and contribute to projects aligned with firm strategy, overseeing timelines, risks, and stakeholder eng
• agement.Collaborate closely with PGSMs and Team Leaders to ensure alignment across

rogress.
Skills and e

• xperienceDemonstrated experience leading teams, covering recruitment, performance development, effective delegation, and maintaining a culture of excellence, accountability, and colla
• boration.Effective communication skills, with the ability to adapt approach to influence, engage, and manage a wide range of stakeholder relationships, including navigating complex or challenging conve
• rsations.Strong strategic capability with experience in project planning, prioritisation and delivery, supporting continuous improvement and contributing to Firm-wide ob
• jectives.Committed to delivering high-quality client service while upholding professionalism, confidentiality, and alignment with the Firm’s values and
• purpose.Technical proficiency and a proactive approach to adopting new and emerging technologies, supporting digital transformation and encouraging effective use of innovative tools across

the team.
What’s in i

t for you?At Eversheds Sutherland, we provide benefits focused on looking after you: your development, your performance, your financial future and your health, as well as providing the opportunity to make a contribution to

• the world.We’re fair, transparent and
• equitableWe share in the success of the firm, reward alignment to our values, going above and beyond and your individual p
• erformanceWe support flexible ways of working through our remote working policy and commitment to flexible, agile and hybrid ways
• of workingWe support your health and performance through our dental, healthcare and wellne
• ss supportWe support everything you are and all you bring through our powerful commitment to diversity and
• inclusionWe provide a platform for your career, whatever your ambitions through our structured professional and personal training, mentoring and developmen
• t programsWe provide experience and opportunity through international and cross-functio
• n exposureWe provide an opportunity to give back through our pro bono work and community
• engagementWe help you plan ahead through retirement planning, insurance and

assurance
Diversity &

; InclusionAt Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals

: together.
We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership or

ganisations.
Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruit

ment process.
We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can be

st assis

t you.
For you,Fo

r your success.A