Pre-assessment Clerical Support - INTERNAL

Newport, Wales, United Kingdom

7/9/2025

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD

An opportunity has arisen within the Orthopaedic Directorate for a Pre-assessment Clerical Support officer with excellent organisational skills to work collaboratively with our nursing, medical and scheduling team. The role is pivotal in managing Orthopaedic surgery and will take responsibility for administration for clinical notes, anaesthetic appointments and managing the anaesthetic waiting/watch list. The post holder may be expected to undertake additional responsibilities to encompass changes within the NHS which will remain commensurate with the role.

You should be resilient, motivated, organised, work well under pressure and have exceptional communication skills. You will work closely with the consultants, nursing, scheduling and directorate management team to ensure that the Health Board access policy is adhered to and that all admin related Key Performance Indicators (KPIs) are met.

English and/or Welsh speakers are equally welcome to apply

Main duties of the job

You will be working within a well established team and must demonstrate working alone and within a team environment.

Working under pressure and to strict deadlines.

The Post Holder Will

• Scan and upload patient documents to patient records on CWS
• Update clinic template closures on WPAS in line with annual leave etc.
• Ensure medical notes and x-rays are available and filing of results.
• Undertake reception desk duties, acting as first point of contact for the Pre-Assessment Department. Duties will include, answering telephone, dealing with relatives and visitors, filing, conveying messages to patients and staff.
• Plan and prioritise their own workload and be required to use own initiative with general routine work.
• Seek support from the Pre-Assessment Manager when required.
• Retrieve and prepare patient case notes using manual and computerised systems as appropriate e.g., Welsh Patient Administration Service (Myrddin) and Case Note Tracking.
• To deal sympathetically and compassionately with patients, parents and relatives who may phone or attend the Department in a distressed or anxious state.
• To type clinical letters for nurses to patients and General Practitioners.
  
  

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Experience

Essential criteria

• Previous Clerical/Admin experience in healthcare
• Accurate data input
  
  

Desirable criteria

• Experience inbound and outbound calls
• Customer Service Experience
• Previous Health Records Experience
• Waiting List Management
  
  

Qualifications And Education

Essential criteria

• Good General Education at least GCSE
• Administrative knowledge
• IT skills Microsoft packages
• Evidence of continuous professional development
• Business Administration level 3 NVQ or equivalent experience
  
  

Desirable criteria

• ECDL qualification or equivalent
• Customer Service Training
• Business Administration level 3 NVQ or equivalent experience
  
  

Skills and personal attributes

Essential criteria

• Excellent Telephone Manner
• Excellent Communication Skills
• Able to communicate effectively with a range of professional staff and patients
• Able to concentrate in a busy environment with many interruptions
• Able to prioritise
• Remain professional at all times
• Accurate and methodical in all aspects of work
• Empathy, tact and diplomacy when dealing with difficult situations
• Able to work under pressure
• Demonstrate a commitment to achieving high quality standards of work
• Able to use initiative and meet deadlines
• Flexible to the needs of the service
• Able to work without direct supervision
  
  

Knowledge

Essential criteria

• Detailed knowledge of WPAS
• Knowledge of CWS
  
  

Desirable criteria

• The ability to speak Welsh
• Knowledge of how to plan and prioritise
• Understanding of Health Board policies and procedures