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Department: Customer
Location: UK
Description
About us
We are Digital Science and we are advancing the research ecosystem.
We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?
Your new role
As a Pre-Sales Support Specialist, you will play a vital role in the sales process by connecting our innovative solutions to the unique needs of prospective customers. Using your technical expertise and product knowledge, you will deliver tailored product demonstrations that align with specific customer use cases. Acting as a trusted advisor, you’ll collaborate with the Sales team to ensure prospects understand how our solutions address their challenges. You’ll also guide trial training sessions, providing hands-on support and addressing technical questions with clarity and confidence.
By simplifying complex concepts and aligning our product capabilities with customer goals, you will foster trust and advance the sales process. Your focus on collaboration, clear communication, and showcasing the value of our standard solutions will help prospects make confident purchasing decisions. Combining technical expertise with strong presentation and relationship-building skills, you will be a key contributor to the success of the sales team and the growth of the business.
Please note - due to business need, we can only accept applications from candidates who reside in the following locations where we have established legal entities: UK, Spain, Germany and Romania.
If you apply from outside of these areas, your application will not be considered.
Please be aware that we may close this position early if we receive a high volume of applications, so we encourage you to apply promptly.
What You’ll Be Doing
Product Demonstrations
- Deliver engaging and tailored technical demonstrations that highlight Dimensions and Altmetric product capabilities, ensuring alignment with the prospect’s specific business challenges and objectives. Utilize storytelling and use-case scenarios to emphasize Dimensions and Altmetric’s impact and potential value.
Trial Training and Support
- Lead trial implementation sessions, offering detailed training and ongoing support to ensure prospects can effectively use Dimensions and Altmetric and experience its full range of features and benefits. Address any technical barriers during trials to ensure a smooth evaluation process.
Pre-Sales Expertise
- Serve as the primary technical advisor during the pre-sales process, providing in-depth answers to technical questions, mitigating concerns, and showcasing the standard capabilities of Dimensions and Altmetric. Position yourself as a credible expert who can bridge technical insights with business outcomes.
- Serve as a domain expert for academic market trends and challenges specifically in Europe with the ability to translate this information into how we talk and present Altmetric and Dimensions to customers.
Sales Team Collaboration
- Collaborate closely with the Sales team to design and execute demo strategies that align with sales objectives. Provide real-time technical support and expertise during prospect interactions, ensuring seamless communication between technical and business stakeholders.
Customer Needs Assessment
- Work directly with prospects to assess their unique requirements, identify pain points, and demonstrate how Dimensions and Altmetric’s out-of-the-box features can address their challenges. Use active listening techniques to uncover underlying needs and deliver tailored solutions that drive confidence in Dimensions and Altmetric.
- Regularly gather feedback from prospects on their experience, challenges, and expectations to enhance understanding of Dimensions and Altmetric-market fit. Consolidate and share these insights with internal teams such as product development, marketing, and sales to inform ongoing product improvements, feature prioritization, and go-to-market strategies.
Opportunity Recognition
- Pay close attention to prospect signals that indicate a need for more complex solutions or additional support. Quickly involve Solutions Architects or other technical experts to provide advanced guidance, ensuring no opportunity is missed.
Technical Presentations
- Design and deliver detailed technical presentations and product walk-throughs that showcase Dimensions and Altmetric’s functionality, integrations, and advantages. Incorporate feedback from prior engagements to continuously refine and improve the effectiveness of these presentations.
Product Knowledge Sharing
- Maintain a deep understanding of Dimensions and Altmetric, including new updates, features, and capabilities. Regularly share this knowledge with internal teams and prospects to enhance their understanding of Dimensions and Altmetric’s standard offerings and their potential applications.
Proposal & RFX Development
- Work collaboratively with Sales and Delivery teams to craft accurate and compelling technical sections of proposals and RFX responses. Ensure that all content is well-aligned with the specific needs and expectations of the client.
Competitive Analysis
- Stay informed on industry trends and competitors’ offerings. Provide strategic insights during prospect discussions, emphasizing the unique strengths and advantages of Dimensions and Altmetric’s standard features compared to competitors.
Customer Feedback Loop
- Actively capture and document feedback from prospects during pre-sales interactions. Share this feedback with Product and Customer Experience teams to ensure continuous improvement and the evolution of Dimensions and Altmetric in line with market demands and user expectations.
What You’ll Bring To The Role
- Proven experience in pre-sales, technical sales, or a similar role, ideally within a SaaS or technology-driven organization or an academic institution.
- Proven experience working with academic stakeholders in Europe within the context of SaaS or technology-driven solutions.
- Familiarity with the scholarly publishing process and the major Publishers in the space
- Strong technical proficiency and ability to quickly learn and demonstrate product functionality.
- Exceptional communication and presentation skills, with the ability to translate technical concepts into business value for diverse audiences.
- Experience collaborating with internal teams to align technical solutions with customer objectives.
- Ability to manage multiple pre-sales engagements simultaneously, ensuring high-quality delivery and responsiveness.
Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Our vision and values
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.
The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:
We are
brave in the pursuit of better
We are
collaborative and inclusive
We are
always open-minded
We are
from and for the community
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
