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The Premium Operations manager forms part of a team responsible for maintaining the processing and flow of data into Fortegra’s European subsidiaries. The European Premium Operations manager will be directly involved in onboarding the clients/MGA’s, managing the mapping and uploading of business from the BDX to Hermes/IMS. They will handle the reconciliation of data, cash application and tracking of all business. The role requires the individual to work closely with the Sales, Operational, finance & Underwriting teams both in Europe and the US.
Minimum Qualifications
- Bachelor’s Degree in Business, Computer Science, Information Systems or equivalent financial services work experience.
- At least 2 years experience in the financial services industry.
- Gained or studying towards Cert CII / DIP CII or ACII desirable.
Primary Job Functions - Process monthly data files into Hermes & IMS systems
- Track and report on incoming files monthly
- Track & handle error resolution with external MGA’s
- Manage and monitor cash application against policy & claims records.
- Assist in the onboarding of new MGA’s based in Europe and Asia
- Working with our US head office:
- To transition business processes from the US to Europe
- To form part of project teams on system enhancements & automation
- Testing & Error resolution on onboarding new data formats into IMS
- Partnering with inhouse data engineering team to improve reporting and MI
- To form part of a project team to implement a new global warranty platform
- Working with European teams:
- To assist finance to help facilitate month end close
- To work with in house underwriters on providing MI and assisting with account management where required
- To work with claims management team to provide MI, business updates & to assist in claims data improvements
- Other duties as assigned
The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.
Skills & Competencies Required
- Strong organizational skills
- Comprehensive understanding of administrative operations, information systems, business processes and capabilities.
- Superb attention to detail
- Good analytical and technical skills in related field
- Strong communication skills both verbal and written
- Good overall knowledge of Excel is a must
