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Job Description
Role - Principal Consultant
Location - London
- Modernized Core: Deliver a clean, out-of-the-box ServiceNow instance to harmonize processes, standardize data, and simplify systems
- Robust Data Architecture: Leverage Workflow Data Fabric, CSDM, and Raptor DB for a scalable, intelligent data model
- Knowledge of service design in ITSM, ITOM and ITAM.
- Platform Transformation: Introduce advanced capabilities including Demand, Portfolio, Cost Management, and AI-powered IT Operations (AIOps)
- AI-First Approach: Pilot Agentic AI and Generative AI to future-proof the platform
- Simplified Operating Model: Establish Infosys as the single point of accountability across product, services, adoption, and transformation
Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at
“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.” 
