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At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a
people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
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CAPABILITY GROUP / JOB FAMILY GROUP: Delivery Management
CAPABILITY / JOB FAMILY: Delivery Management
J
OB PROFILE TITLE: Low Code and Dynamics – Principal Delivery Manager
Job Specification And Description
As a Principal Delivery Manager – Low Code and Dynamics at Kainos, you will be accountable for ensuring that Kainos’ innovative digital services and platforms, particularly those leveraging Microsoft Dynamics and Low Code technologies, meet user needs and the outcomes agreed between Kainos and the client. You will ensure our delivery follows good governance and quality standards. You will empower and support Kainos teams to perform well, learn, and grow in a manner that is consistent with Kainos company values. Leveraging successful delivery and senior client relationships, you will win new business with existing customers and support sales activity to do likewise with new customers. As this is a senior management role, you will also be expected to take on additional management responsibilities for Kainos as required.
You will also be responsible for inputting into the methodologies for Dynamics and Low Code projects across Kainos and will input into the delivery assurance process for all projects utilising these technologies.
The Successful Candidate Will Exhibit The Following
Delivery
- Set the vision for the project, particularly for those utilising Microsoft Dynamics and Low Code platforms, and be responsible for delivering the agreed outcomes for the client and Kainos.
- Establish critical success factors for the project, ensuring each work stream has a plan in place to achieve the success factors, with a focus on Dynamics and Low Code solutions.
- Be accountable for achieving or exceeding profitability targets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, debt, etc.).
- Develop and deliver a strategy for adding value to the client, ensuring that expectations are proactively managed, and issues are addressed promptly and appropriately.
- Input into the delivery assurance process for all projects utilising Dynamics and Low Code technologies, ensuring adherence to governance and quality standards.
Team
- Motivate and empower teams to create a positive and creative culture for our people to perform well, learn, and grow, with a particular emphasis on Dynamics and Low Code technologies and within the Low Code and Dynamics Practice.
- Put people first & develop others – manage, coach, and develop senior staff with a focus on managing team performance.
- Ensure all team members have clear goals, receive regular feedback, and have timely and constructive appraisals.
- Have accountability for staffing and on-boarding of new team members with skills in Dynamics and Low Code.
- Act as the escalation point for issues relating to an individual, team, or project.
- Build and maintain constructive and collaborative relationships with the client, other suppliers, and third-party stakeholders.
Governance
- Ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the project lifecycle, especially for Dynamics and Low Code projects.
- Work with the Kainos assurance function to perform/support health checks, risk assessments, and any required follow-up activity.
- Comply, and ensure team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information at all times.
Business Development & Account Management
- Drive future growth by working closely with Sales, Account Leads & Account Management teams to identify profitable business opportunities, scope innovative solutions for the client, and influence the sales/procurement cycle to best position Kainos to win new business, particularly in Dynamics and Low Code.
- Promote successes Kainos-wide, to our customers and to the market, through case studies, award submissions, blogs, tweets, etc.
- Take responsibility for contracts and commercial terms applying to the project and ensure that Kainos is not compromised by non-compliance.
Professional Development and Growth
- Lead continuous improvement initiatives within the Management Capability and Low Code and Dynamics Practice
- Understand current thinking from the Technology, Experience Design, and Consulting capabilities and drive alignment accordingly.
- Encourage innovation in technology and process both within the project and outside the project.
- Proactively assist with recruitment activities to enable stable organisational growth, focusing on Dynamics and Low Code expertise.
Minimum (Essential) Requirements
- Minimum of 4 years of demonstrable success managing the delivery of technology-based projects using agile methodology, with significant experience in Microsoft Dynamics and Low Code platforms.
- Substantial experience in managing and leading project teams including line management responsibility.
- Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g., Financial Services, Health, or Government).
- Broad technology experience, awareness of current technology trends, and a solid understanding of contemporary software engineering practices and behaviours, with a focus on Dynamics and Low Code.
- Evidence of taking responsibility for contract and commercial terms on projects.
- Experience of adhering to robust project governance and technical quality standards.
- Strong ability to make reasoned decisions under pressure taking a balanced view of client demands, Kainos commercial interests, and the impact on the Kainos team.
- Proven ability to manage, motivate, and empower teams and lead by example.
- Strong commercial awareness and sound understanding of project dynamics, particularly in a multi-supplier environment.
- Affable, credible, and can communicate effectively with clients and colleagues, including formal presentations.
- Excellent interpersonal skills and strong negotiating prowess.
- Excellent team player capable of delivering results in less than perfect circumstances.
- A natural willingness to share information freely.
- Mature, firm but non-confrontational style.
- Highly flexible (including willingness to work away from home base).
- A positive attitude to overcoming the challenges facing our clients.
- Vision and drive to experiment and deliver ‘firsts’.
- Passionate about developing people – demonstrated ability in managing, coaching, and developing senior members of your team and wider community.
DESIRABLE
- Experience of project delivery aimed at digital transformation.
- Experience of managing large-scale agile projects involving distributed teams in a multi-supplier environment.
- Experience of user research, analytics, and design disciplines and their contribution to the effective delivery of digital services and platforms.
- Evidence of securing significant follow-on business with an existing client.
- Evidence of innovating or leading initiatives to improve management and leadership practices within an organisation.
- Evidence of thought leadership in the public domain.
- Holds a current and recognised Project or Programme Management certification.
Who You Are
Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being
determined in how obstacles are overcome;
honest when dealing with others;
respectful of how you treat others;
creative to find solutions to complex problems and
cooperative by sharing information, knowledge and experience.
These values, applied collectively, help to produce an outstanding Kainos person, team and culture.
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
