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Role Description
Job Title: Principal Support Engineer
Location: London- Hybrid working model
Permanent role| Immediate
Job Title: Principal Support Engineer
Location: London- Hybrid working model
Permanent role| Immediate
About The Role
We are looking for an experienced Principal Support Engineer, with minimum 10 + years of relevant experience to take full ownership of critical client-facing platform support, ensuring system reliability and availability. In this role, you will manage high-severity incidents, coordinate cross-functional teams for software releases, and maintain a flagship Java-based platform with a large user base. The ideal candidate thrives in complex, multi-team environments and excels at collaboration and troubleshooting.
Key Responsibilities
- Own and manage support incident tickets, software patch releases, and overall system availability for a client-facing platform with 20,000 users.
- Support a flagship Java 8 platform running on Tomcat, maintaining its performance and stability.
- Triage and prioritize incoming support incidents to ensure timely resolution.
- Communicate progress and resolution updates clearly to all stakeholders.
- Lead root cause analysis and document findings to prevent recurrence.
- Coordinate release activities across infrastructure, information security, and development teams for critical platform updates.
- Participate in weekend or out-of-hours production deployments, with the majority of work during normal office hours.
- Manage User Acceptance Testing (UAT) sign-offs and readiness assessments for production go-lives.
Skills & Experience
- Proven experience supporting production systems with 100+ users.
- Demonstrated success in bringing together multiple teams (infrastructure, architecture, info security) to build strong collaborative relationships.
- Experience managing and upgrading legacy systems running on Linux/Unix and Windows servers.
- Proficient in Linux OS commands for troubleshooting.
- Skilled in managing support incidents using ticketing systems such as ServiceNow or Jira.
- Strong experience maintaining production applications using Java and Tomcat, including JAR package management.
- High-level understanding of Java web applications, network security, and routing for troubleshooting purposes.
- Experience running CI/CD pipelines and automated deployments.
Optional: DevOps experience improving build and deployment pipelines.
Optional: Familiarity with Azure Log Analytics.
If interested please apply with your updated CV for an immediate discussion
#UST
Skills
Java,Linux,service now
