Private + Public Sector Account Manager - North

Role Purpose

As a Logicalis Client Manager you will be working to develop long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders.  Client Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. 

Responsibilities (We are scaling fast so this may change as we grow)

•      Serving as the lead point of contact for client's account management matters 

•      Building and maintaining strong and long-lasting relationships 

•      Negotiating contracts and close agreements to maximize profits. 

•      Developing account plans.

•      Managing client relationships and delivering proposals 

•      Coordinating with clients for progress updates on their projects 

•      Adjusting project goals and agreements 

•      Identifying business opportunities by monitoring industry trends to develop new products and services that would drive revenue resources and profits to the business 

•      Acting as client advocates and working with internal departments to ensure that client needs are understood and satisfied. 

•      Assisting with making sales, handling client complaints, collecting and analysing data, and improving the overall customer experience. 

Knowledge and Experience

•      Proven experience in client management or account management roles and experience of on-going relationship building with clients and managing a portfolio of valuable corporate customers.

•      A Solution driven, consultative sales approach.

•      A proven record of generating new business sales.

•      Proven record of developing and delivering proposals and presentations for prospective and existing corporate clients.

•      Ability to drive conflict resolution without compromising client relationship.

•      Ability to effectively prioritize tasks and manage multiple projects simultaneously.

•      Analytical mindset with the ability to interpret data and make data-driven decisions.

•      Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

•      Problem solving skills, innovative and creative.

•      Strong interpersonal skills with the ability to build rapport and establish trust with clients.

•      Ability to work with and influence peers and senior management.

•      Good timekeeping, organisational skills and flexible.