Proactive Engineer (Nexthink)

CompanyComputacenter

LocationNottingham, England, United Kingdom

Posted At11/14/2025

UK Visa Sponsorship Analytics

Occupation Type

Telecoms and related network installers and repairers

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

Life on the team

Join our End User Experience team and help make technology truly work for people. You’ll use End User Analytics (EUA) tools and real-time data to prevent issues before they occur, drive automation, and enhance how customers experience IT every day. Your insights will boost productivity, reduce incidents, and create lasting value for our customers.

What you’ll do

Identify and deliver automation and remote action opportunities
Collaborate with our EUA Centre of Excellence to test and implement improvements
Use analytics to reduce incident volumes, speed up resolution, and improve user satisfaction
Drive proactive investigations, self-healing, and self-help solutions
Partner with teams to embed dashboards, insights, and data-driven decisions
Support Root Cause Analysis and continuous improvement through EUA data
Champion a “fix-forward” culture focused on user experience and productivity
Identify innovation, cost-saving, and value-add opportunities across accounts

What you’ll bring

Strong analytical and data-driven mindset
Proactive, inquisitive, and confident in challenging the status quo
Self-motivated, disciplined, and results-focused
A collaborative team player with a can-do attitude
Hands on experience with DEX tools such as Nexthink, Systrack, Controlup, Dynatrace or Alternity

Why Join Us

At Computacenter, you’ll work with cutting-edge analytics tools, a supportive team, and the freedom to innovate. You’ll directly influence how thousands of people experience technology — turning insight into action and ideas into impact.

If you’re ready to drive smarter, faster, more proactive IT experiences, we’d love to hear from you.

Apply now and help shape the future of end user experience.