Problem Manager

CompanyComputacenter

LocationNottingham, England, United Kingdom

Posted At1/6/2026

UK Visa Sponsorship Analytics

Occupation Type

Legal associate professionals

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Life on the team

The successful Problem Manager will work within our Global Management Services (GMS) division. Main purpose being;-

Single point of contact for one or more problems
Responsible for Ownership and Coordination of actions of those problems
To analyse root cause, identify Known Error and coordinating actions to fix the error.
To review the Problem Trends and Planning and Driving Improvement Plan
To be proactive in identifying problems, analyse and recommend Service Improvement plans with the possible solutions obtained from technical teams for department or business unit
Quality gate for outgoing reports

What you'll do

Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
Prevents the replication of Problems across multiple systems
Reviews the efficiency and effectiveness of the Problem control process
Monitors the effectiveness of error control and makes recommendations for improvements
Maintains inventory of problems under analysis and their current progress and status

Follows up issues and progress with problem owners where necessary

Produces Problem Management reports and management information

Coordinates meetings to resolve problems

Prevents recurrence of issues by identifying root cause and implementing fix

Work with all internal technical teams, Service Management and external stakeholders like customer and 3rd party

Drive all problems towards root cause identification and permanent fix

Need to have innovative approach as problems are unique and need to use different RCA techniques

What you'll need

Previous experience in a Problem Management role
Ability to use standard MS Office applications, particularly Excel to an intermediate user level
Experience of using an incident management system
Experience in Operational Support environment
Excellent report writing skills (English)
Excellent communication skills (English)
Good team working skills
Ability to operate in an individual capacity
Excellent organisational skills, able to take a methodical approach
ITIL Foundation V4 qualification
Advanced Microsoft Excel experience, specifically data interpretation(desirable)
Good basic understanding of IT terminology and infrastructure (desirable)
MUST - SC Clearance or the ability to be SC Cleared