Job Description
Process, Risk and Control Lead
Contract: Hybrid Working Options Available
Location: Bupa Place, Salford Quays
Fixed term contract: 12 months
Salary range: £38,800 - £45,000 doe dependant on experience
Full time
We consider all types of flexibility, including locations, hours and working patterns.
We make health happen
The purpose of this role is to coordinate key process and risk activities across the Control & Standards team and the Bupa insurance business, along with quality checking of the Key Control team and completing control testing. Reporting to Management and/or senior stakeholders to ensure proactive compliance with regulatory requirements and the risk management framework.
The Process, Risk and Control Lead will work with management to deliver executive reporting, drive continuous improvement, and ensure a high standard of record keeping, data quality and positive stakeholder management.
How You’ll Help Us Make Health Happen
- Strong experience with process mapping tools such as Visio & Mega, to assist with maintaining process maps across the insurance business as well as reporting regularly to ensure maps remain up to date.
- Assist with maintaining the inventory of management committee Terms of References in collaboration with the committee secretaries.
- Assist with annual committee effectiveness reviews and the delivery of the results.
- Complete quarterly risk assessments in line with the risk management framework and team user access review.
- Perform key control testing and Quality Assurance (QA) on key controls testing team.
- Where required, draft key frameworks, policies, and procedures in conjunction with various senior stakeholders and ensure they are approved through governance.
- Ensure team procedures are annually reviewed and approved.
- Support the Head of Controls and Standards with adhoc management requests.
- Feed into key risk and governance reporting (1st and 2nd Line).
- Establish strong working relationships across all relevant functions including 2nd and 3rd Line teams.
- Maintain high standards of record keeping and data quality at all times.
- Adhere to team procedures.
Key Skills / Qualifications Needed For This Role
- Experience working in Process, Risk, Governance, or Internal Controls
- Customer focused, understand and demonstrate an awareness of ‘Treating Customers Fairly’ principles
- Strong experience with process mapping tools such as Visio and / or Mega.
- Ability to manage multiple activities efficiently
- Strong business writing skills with the ability to articulate technical matters in simple language
- The ability to move around our office locations nationally (London, Manchester, Brighton, Staines)
- Demonstrate influencing skills, comfortable challenging senior stakeholders by providing constructive and evidenced based rationale
- Strong interpersonal skills - the ability to present confidently to varied audiences.
- Excellent attention to detail – the ability to document controls and actions in a concise and accurate manner
- Solution focused and the ability to present solutions to problems
- Able to identify opportunities for continuous improvement
- Positive attitude and can remain calm under pressure
- Able to learn new skills and adapt to a changing environment
- Team player and able to work on own initiative, consulting with colleagues as and when required.
- Manage their own day to day activities with minimal supervision, identifying when support or escalation is needed.
- Demonstrate commitment, be flexible with time & approach, and manage conflicting priorities to achieve objectives and deadlines.
- Experience at a regulated organisation and working within regulatory and operational rules and guidance.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE.
Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements. This will mean the Recruitment team have all the relevant information they need to review your application.
Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Time Type
Full time
Job Area
Call Centre
Locations:
Bupa Place
