Procurement Plus Client Experience Lead (EMEA Market)
Location: London
Salary: Competitive
We are looking for a dynamic and experienced Procurement Client Experience Lead (CXL) to shape and deliver the strategic vision of our global procurement function across the EMEA Market. Acting as a trusted advisor to senior stakeholders and working closely with the EMEA Procurement Governance Lead, you will ensure procurement excellence is consistently executed across all seven Market Units, aligned with enterprise-wide goals, and delivering measurable business outcomes.
This is a pivotal leadership role, responsible for translating global procurement strategy into regional execution, embedding best practices, driving transformation through intelligent operations, and leading high-performing, cross-functional teams across the Market.
Key Accountabilities & Responsibilities:
The Market CXL is accountable for the leadership and delivery of procurement services to Accenture across EMEA’s Market Units. This includes oversight of Category to Contract Execution, Procurement Operations, Ventures & Acquisitions support, and Accounts Payable, with a focus on harmonization, innovation, and performance oversight.
Youo will be accountable for:
Working in close partnership with the EMEA Procurement Governance Lead to ensure alignment on policy, compliance, and strategic governance priorities across the Market.
Delivering the strategic vision and direction of the global procurement function within the EMEA Market leveraging the combined strength of on, near and off-shore Procurement teams.
Ensuring consistent, high-quality service delivery across all Market Units through robust governance frameworks.
Aligning procurement execution with global and regional commercial objectives and stakeholder expectations.
Engaging senior stakeholders to influence outcomes and manage enterprise-level procurement risks.
Overseeing performance metrics, financial outcomes, and operational excellence across the Market.
Leading transformation initiatives, including the adoption of Intelligent Operations and digital tools.
Building and sustaining a high-performing, inclusive leadership culture across distributed teams.
What We’re Looking For:
Strategy & Execution
Proven ability to translate global strategy into actionable regional outcomes.
Strong analytical capability to interpret market trends and develop sourcing strategies.
Commercial acumen to assess supplier models and maximize value creation.
Stakeholder Engagement
Experience engaging senior internal stakeholders (Finance, Legal, Operations, Tax, Corporate Services) to position procurement as a strategic enabler.
Ability to represent procurement in C-level forums and high-impact decision-making.
Category & Sourcing Leadership
Expertise in sourcing across direct and indirect categories, including External Talent, Technology, HR, Marketing, and Workplace.
Ability to shape and influence category strategies from a geographic delivery perspective.
Operational Excellence & Digital Capability
Deep understanding of procure-to-pay environments and digital sourcing platforms.
Skilled in leveraging data and technology to accelerate procurement transformation.
Leadership & Team Development
Experienced leader of large, diverse, and geographically distributed teams.
Strong capability in talent development, succession planning, and workforce optimization.
Inclusive, positive leadership style to inspire teams through ongoing transformation.
Language & Education
Fluent in English; additional European languages preferred.
Degree-level education required; advanced qualifications in procurement or business leadership advantageous.
