PRODUCT CONSULTANT

We are looking for a Product Consultant in Joburg East Rand to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Product Consultant, you will be responsible for:

• Customer Experience Management
• Manage customer vetting and registration
• Manage rental process
• Gather feedback and suggestions from customers to continuously improve the rental service
• Monitoring and managing inventory including the storing, tracking and maintenance of equipment
• Inventory Management
• Monitoring and managing inventory including the;
• Storing
• Tracking
• Maintaining of equipment
• Charging devices
• Managing & Ensuring Compliance
• Standards & Discipline Management
• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI's
• Delivery of Quality Reporting & Insights
• Feedback on what is working and what is not working,
• Red flag escalations of issues encountered on the sites,
• Speedy response to resolve issues that are encountered,
• Provide insights gained from customer interactions
• Administration
• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships
  
  

Minimum Qualifications: Matric

Minimum Experience: 2-3 years’ experience in sales retail environment

Knowledge, Skills & Abilities:

Sales and Marketing knowledge

Customer Service Skills

Self management

Effective administration and communication skills

Knowledge and understanding of renewable energy

Literacy - MS Office

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