Product Content Specialist

About the role

We are seeking an ambitious and detail-oriented Product Artefact Content Specialist to join our team as we develop and expand our new end-to-end credit management application, PRISM.

In this role, you'll be at the heart of translating complex technical and business information into clear, structured, and accessible artefacts for a wide range of audiences; from developers and business analysts to end users and clients. You’ll work closely with cross-functional teams, including Product & Technology experts, to create a comprehensive library of multi-format materials enabling people to understand and use the application.

Location: Uxbridge.

Your responsibilities

• Collaborate and support the establishment of the PRISM Artefacts Team, developing best practices for documentation, version control, and content management.
• Create and maintain a full suite of artefacts across the following categories:

o Product Documentation: feature descriptions, roadmap summaries, capability overviews

o Technical Documentation: infrastructure and environment diagrams, API descriptions, integration notes, data flow schematics.

o Maintenance Guides: system upkeep instructions, release notes, patching procedures.

o User / Training Guides: manuals, onboarding guides, tutorials, quick-reference sheets, Q&A frameworks.

o Frameworks: key principles and models that help guide the design and standardize processes across teams.

o Policies: compliance and governance documentation relating to the use and management of the application.

• Interview subject matter experts and team members to gather information for documentation.
• Contribute to workshops and meetings, capturing Artefact requirements and creating content.
• Ensure all content is well-structured, versioned, searchable, and accessible across platforms.
• Contribute to continuous improvement of content workflows, templates, and tone of voice.
• Work in an agile product development environment, participating in sprint planning and review cycles where appropriate.
• Support the creation of visuals, diagrams and schematics to complement written artefacts (with design or UX support).
• Work collaboratively with other members of the team to define and deliver a multi-format Artefact strategy.

Your skills

• A recent graduate with a degree in research or writing-intensive subject (e.g., English, History, Politics, Philosophy, Journalism, etc.)
• Exceptional written communication and editing skills, with the ability to translate complex information into clear, user-friendly content.
• Strong organizational skills and attention to detail.
• Curious, proactive, and comfortable working in ambiguous or evolving environments.
• Confident collaborating with both technical and non-technical teams.
• Eager to learn new systems, tools, and terminology – including a strong appetite to engage with digital and AI solutions.
• Desirable: Experience in documentation, writing for digital products, or content management (even academic, internship, or freelance).
• Exposure to agile or product development environments and familiarity with content tools such as Confluence, Notion, SharePoint, Markdown, or similar.

Our benefits

• Hybrid working model;
• Private medical insurance, life insurance and eye care;
• Salary Sacrifice Pension matched up to 8%;
• 25 days holiday per annum + bank holidays;
• EAP;
• Wellbeing and volunteering days;
• Payroll giving;
• Reward and Recognition program;
• Discounted RAC vehicle breakdown.

Pepper Advantage’s values and culture

Our mission is to help people succeed. Our clients, our customers, our employees. Our Values are ‘Can do’, ‘Balanced’ and ‘Real’.

Pepper Advantage’s values support our vision, shape our culture and define how we interact with other employees and the attitudes we adopt towards our customers and clients. The values of Pepper Advantage support the organisation’s mission statement.

Pepper Advantage UK’s unique outcome focused corporate culture aims to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas.

Pepper is an equal opportunities employer. Role Profiles are subject to change in line with business needs.