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This is a permanent full-time role for someone with a strong organisational background, and with experience of residential consumer technology. The role is a key one as we migrate the TalkTalk Consumer business to a new IT stack, in a dynamic and fast moving environment.
We are seeking a details-orientated individual with experience of managing multiple interlocking parties to help define and deliver our Value Added Services (VAS) product portfolio across new and existing technology platforms. This is an exciting opportunity to drive a compelling roadmap of new consumer connectivity products and services that meet evolving customer needs, enhances business value, and strengthens our market position.
Key attributes we’re looking for:
The Team:
The VAS team sits within the wider Product, Experience and Digital business unit, enabling delivery against our ambitious 5-year strategic plan.
We are critical in supporting the leap to full fibre (FTTP) and to other new all-IP technologies, through the delivery of key added services for customers, such as CPE to enable connectivity in the home, home security and full home WiFi coverage. Providing the best connectivity for our customers is our key priority and we are doing so by looking to provide the best customer value we can in our equipment, maintaining our regulatory position, providing customer lens in the decision making, striving to improve experiences, keeping a close eye to our competition, adopting new modern ways of working and making sure our products are simple, affordable, fair and reliable.
Role Expectations:
The Product Manager – CPE role is accountable for the understanding and managing a complex tapestry of different customer CPE, primarily customer Routers, but also boosters and other connectivity units. These are key elements in our service and need to be managed in line with the company business plan and targets. The Product Manager owns the customer experience and works with our technology partners to manage the lifecycle of the units we offer to our customers.
This role is accountable for:
Experience and skills:
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We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
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