Product Manager - Client Portals

Product Manager – Client Portals

Are you a Product Manager with experience in working and delivering client facing portals?

The Impact you’ll have as a Product Manager

We’re looking for a Product Manager to join our Portal product area. The Product Manager will own and be responsible for Thredd Portal which is the digital interface that clients and stakeholders use to access Thredd’s services and capabilities. This role has a specific focus on client-facing engagement and driving exceptional user experiences.

The Product Manager will manage the product releases, vision and roadmap, and drive internal engagement.

What You’ll Be Doing As a Product Manager

• Delivering a unified portal experience that operates as a shared service model
• Driving the delivery and product roadmap of Thredd portal features and initiatives
• Identifying, prioritising highest value functionality and building a backlog that reflects this
• Working across both internal and external stakeholders to develop a truly unified and joined up digital ecosystem
• Engaging with customers to uncover needs and validate solutions
• Owning customer discovery, learnings and serving as the point of contact for feedback intake
• Supporting internal teams to deliver client facing documentation and enablement materials
• Creating go-to-market materials and supporting commercialisation
• Leading cross-functional teams to deliver successful client and portal outcomes
• Working closely with Product Design to ensure the user experience from functionality to commercialisation is market leading

What You’ll Bring To The Product Manager Position

• Strong background in Product Management with a track record of executing product roadmaps
• Experience in client facing portals, ideally portals that serves as a single interface across multiple services
• Very strong stakeholder management experience, both internal across cross-functional teams and external with clients
• Understanding and experience managing multiple aspects of end to end product management lifecycle
• Strong presentation skills
• CSPO certified or any other product certification would be desirable

Where you’ll work

Our working model varies depending on the specific role and team requirements. We strive to provide flexibility whilst ensuring that each position is best supported for optimal collaboration and performance.

This Product Manager position requires you to be in the London office (Holborn) two days per week.

About Us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

Since 2007, Thredd has enabled market leaders through our highly reliable, secure, and scalable platform and supported many of our client's growth journeys - from early-stage startup through to globally recognized unicorns, including Monzo, Revolut, and Starling.

Diversity and Inclusion at Thredd

Here at Thredd, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered. We welcome applications from people of all backgrounds, experiences and identities. If you require any adjustments during the recruitment process, please let us know and we would be happy to support you.

Our Values

Our values-driven culture is what unites our teams globally and our teams is what drives our success;

Here are what the values mean for you in this Product Manager position;

• Own it and deliver – Taking responsibility for your own performance and being successful in your own role
• Collaborate purposefully – Building trusted relationships with colleagues, supporting activities and being successful together
• Think differently – Asking questions to check understanding and sharing your ideas to support continuous improvement
• Act courageously – Stepping out of your comfort zone and embracing change to help you learn and grow