Product Manager, Trustd

Are you looking for a role where you can shape impactful products from the ground up and see your ideas come to life?

We are looking for an ambitious and driven Product Manager, an exciting opportunity for a high-performing, technically fluent, and results-oriented product leader.

Trustd is a DIATF-certified Digital Identity platform revolutionising how compliance, identity, and secure transactions are delivered across the transport and logistics industry. Our mission is to unify the supply chain through reusable digital identities and secured transactions, delivering value through three strategic pillars: Network Compliance, Transactional, Context-Based Identity Verification, and FCA-Standard KYC/KYB for Financial Services Provision.

As a Product Manager, you will contribute directly to delivering the future of Trustd’s platform by owning and executing against product initiatives tied to strategic business goals. You will collaborate closely with engineers, designers, analysts, and stakeholders to ensure solutions are meaningful, secure, and scalable. This is a role for a data-led, curious and execution-oriented product manager who thrives in complexity and is passionate about impactful problem-solving.

This is a unique opportunity to shape the future of secure digital identity in a critical sector. If you thrive in technically complex environments, are passionate about scalable innovation, and can drive both vision and delivery, we would love to hear from you.

About Us:

Transport Exchange Group, established 25 years ago, is a rapidly growing B2B software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation of a start-up coupled with the stability and benefits of an established business. We have presence in the UK, India and Ukraine.

Responsibilities:

Roadmap Delivery & Product Performance

• Deliver defined roadmap initiatives aligned with business goals, ensuring consistent tracking against KPIs and key results.
• Use performance data to recommend strategic or functional changes to improve adoption, engagement, or conversion outcomes.
• Ensure initiatives are driven by a clear understanding of customer needs, compliance requirements, and operational impact.

Product Discovery & Problem Solving

• Lead research and hypothesis-driven product discovery in collaboration with customers, internal users, and compliance experts.
• Translate insights into validated problem statements and opportunities, ensuring discovery work informs the roadmap and backlog.
• Collaborate with stakeholders to iterate and test solutions before committing to build.

Collaboration & Product Definition

• Guide and support Product Analysts to ensure high-quality user stories, acceptance criteria, and solution artefacts are delivered.
• Work alongside UI/UX designers to shape solution concepts that align with user needs and regulatory constraints, bringing product vision to life.
• Ensure all product definition is clear, value-focused, and ready for effective implementation by delivery teams.

Cross-Functional Alignment

• Act as the point of coordination between Product, Engineering, Compliance, Commercial, and Customer teams to maintain alignment on priorities and releases.
• Participate in team planning and delivery sessions/ceremonies to ensure a clear view of sequencing and dependencies, and translate this into actionable go-to-market initiatives alongside programme teams

Customer & Market Insight

• Maintain a working understanding of relevant standards, regulations (e.g. eIDAS 2.0, SCA), and identity technologies.
• Ensure that product thinking is grounded in user empathy, domain knowledge, and market evolution.

Skills and Experience Required:

Essential

• 3+ years’ experience as a Product Manager delivering digital products in complex or regulated domains (e.g. fintech, identity, B2B SaaS).
• Strong track record of roadmap execution against measurable objectives, with performance tracking and iteration based on results.
• Experience applying data-driven product management principles to inform prioritisation, roadmap refinement, and impact evaluation.
• Comfortable leading hypothesis- and research-driven discovery, including customer interviews, workflow mapping, and validation of pain points.
• Proven ability to translate business objectives into well-defined user stories, use cases, and solution artefacts in collaboration with Analysts and Designers.
• Excellent communication and collaboration skills across technical and non-technical audiences.

Preferred

• Exposure to digital identity, KYC/KYB, or compliance-first platforms.
• Working knowledge of standards such as OAuth 2.0, OIDC, biometric authentication, and/or document verification.
• Familiarity with Self-Sovereign Identity (SSI), Verifiable Credentials, and emerging digital identity regulations (e.g. eIDAS 2.0, mDL).
• Comfortable with tools like Jira, Confluence, Sisense, Tableau, Figma, Productboard, Miro and more
• Willingness to learn and implement AI-enabled product management tools
• Ability to write clear technical documentation and interface specifications
• Strong understanding of product development lifecycle and agile/kanban methodologies
• Some understanding of UX principles and technical constraints
• Some understanding of APIs, backend systems, and service-oriented architecture

Business Expertise:

• Exceptional problem-solving ability with a bias for action and results
• Effective stakeholder management and cross-functional collaboration
• Operates independently with minimal oversight and takes full accountability
• Empathy for users and ability to translate user pain points into product features
• Ability to prioritise under ambiguity
• Excellent storytelling — can simplify complex ideas for diverse audiences

Don't meet all the requirements?

We encourage you to apply even if you don't meet all the criteria. Research indicates that women are often more hesitant to apply if they don’t feel they fulfil every requirement. We value diverse perspectives and welcome all qualified applicants.

What we can offer you:

• 25 days paid annual leave plus bank holidays

• Christmas Shutdown

• Pension scheme

• Regular Company Events

• Critical Illness Cover

• Private Medical Insurance

• Life Assurance

• Employee Assistance Programme

• Continuous Professional Development

Working Conditions:

We offer 3 - 4 days a week in our spacious offices in London Kings Cross. Our office amenities include fresh fruits, a coffee machine, snacks, and a stocked fridge.

Additional information:

If you require reasonable adjustments for your application or during the review process, please contact our HR team.

Transport Exchange Group is committed to a diverse and inclusive workforce. We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We do not accept unsolicited applications from recruiters or agencies.

Join us in shaping the future of transportation and logistics! Apply now!