PRODUCT MARKETPLACE ANALYST

Stubben Edge Mission Statement

Make the provision of quality financial services so easy and affordable that a new community of intermediaries can provide all the advice and service that people deserve, whilst helping people mitigate, save against or insure against life's problems.

KEY ROLE

Key activities responsible for:

Product Development Support

• Assist the Product Specialist in researching, designing, and developing insurance products based on market demand, customer needs, and regulatory requirements in your product segment.
• Support the Product Specialist and Product Manager in defining product features, pricing strategies, and target customer segments.
• Coordinate with cross-functional teams, including underwriting, legal, actuarial, and compliance, to ensure products align with company policies and regulations.

Market and Competitor Analysis

• Conduct market research to understand customer behaviour, industry trends, and competitive landscape.
• Collect and analyse data on competitors' products, pricing, commission rates and positioning.
• Provide actionable insights to inform product development and positioning.

Data Analysis and Reporting

• Track and analyse product performance metrics, including sales, profitability, customer satisfaction, and retention rates.
• Prepare regular and ad-hoc reports for senior management, highlighting key performance indicators and areas for improvement.
• Use data to identify opportunities for product enhancement or innovation.
• When relevant, gather feedback from the sales and customer service teams to inform future product development.

Flightdeck update and Customer & Sales Support

• Update product listings on FlightDeck on an ongoing basis.
• Work with the Technology Development Team to optimise the product listings on FlightDeck.
• Collate required documentation to ensure the effective product listing on FlightDeck
• When relevant, act as a liaison between the product team and sales department, helping to communicate product value propositions, updates, and positioning.
• Assist in creating product training materials and presentations for sales teams and customer service representatives if required.
• Keep content up to date (project management rather than generation).

Project Coordination

• Manage timelines and milestones for product-related projects, ensuring all stakeholders are informed and aligned on objectives.
• Coordinate product launch activities, including communication plans, marketing collateral, and customer-facing materials.
• Track and report project progress, highlighting potential risks or issues to the Product Manager.

Regulatory Compliance and Documentation

• Ensure all products and marketing materials adhere to industry regulations and compliance standards.
• Assist in maintaining up-to-date product documentation, including policy terms, conditions, and underwriting guidelines.
• Stay informed of any regulatory changes that may impact existing or new products.
• Ensure that each document has the appropriate reg or compliance sign off

Narrative

What does good look like in this role?

• Updating a product to ensure we stay competitive with other market offerings
• Providing accurate, clear and detailed product specifications to the tech team
• Ensure that your product space is complete, eliminating gaps in content, information and detail
• Making sure your product space is always up to date
• Passing on feedback and being inquisitive in terms of market trends and sharing that information with colleagues
• Alerting a product specialist to an uncompetitive product and adjusting the product accordingly

Expected behaviours

1. We are a tech business - we want you to work through our platform, FlightDeck.
2. If you don’t, you should find out how you can.
3. We are an ambitious company – come to us with ideas.
4. We want the business to grow and for you to grow, so your role may change. You will be supported and we’ve all learned by jumping in at the deep end.
5. Stubben Edge is a full time job – we don’t expect you to have a side hustle.
6. We want you to be proactive and explain what you’re doing to those around you.
7. Share data and relationships – they belong to the company not the individual, so you should share willingly and regularly.
8. If you want a key decision to happen, write a paper giving information as to why you think it’s important this is done, and what the outcome would be.
9. If you have a problem or blocker (e.g. systems access / training) we will help you, don’t sit in silence.
10. But when you see a problem, always try to come with a solution as well.
11. It’s important you understand the group, its history, its entities, services and permissions.
12. We have to manage our resources carefully, so you should understand the cost of a decision you’re taking or requesting –spend the money like it’s your own.
13. We want you to learn and develop your skills, so you need to be responsible for your own workload prioritisation, as well as the business plan for your unit and yourself.
14. Customers are key – understanding of the way we interact with intermediaries, policy holders etc. must be remembered.
15. If you don’t need to be in a meeting don’t go. They should be 30 minutes long, and actions should be recorded and followed up on.
16. Make sure you map your processes and that they are written down so others can understand them. Always think about how to automate them.
17. And finally, we want you to build your skills so where there are Stubben Edge Group training sessions, you are expected to attend.

Eligibility Criteria

• Have right to work in the UK.
• Have access to accommodation in or near London and be able to work from the London office 3 times a week
• Must have graduated and completed course.
• A-levels in numerate subjects.
• Must be able to start in 6 weeks.

More Information

Stubben Edge employees are entitled to 25 days’ holiday (plus bank holidays) annually. Our contracted hours are 35 per week.