Product Outcomes Manager

Excited to grow your career?

Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

About the role

As Product Outcomes Manager you will play a key role in supporting the effective oversight and implementation of Hargreaves Lansdown's (HL's) Product Outcomes Framework and associated policies. Reporting to the Senior Product Outcomes Manager and working closely with the Head of Client Assurance and Optimisation, this role ensures product governance activities are delivered on time and to a high standard. You will also support the development and use of product outcomes MI to help shape HL's proposition and deliver good outcomes for all clients.

What you'll be doing

• Overseeing the implementation and ongoing development of the Product Outcomes Framework, ensuring alignment with regulatory expectations and HL's standards for product governance.
• Providing specialist input throughout the product lifecycle to drive positive client outcomes, from design and development through to management and withdrawal.
• Managing oversight of third-party financial instruments to ensure alignment with HL's investment and proposition criteria, and the needs and objectives of the intended target markets.
• Collaborating with the Product teams and other stakeholders to ensure product governance and client outcomes are actively considered across all stages of product development.
• Ensuring appropriate MI is provided to third-party product manufacturers regarding the distribution of their products and services.
• Using MI and data to identify areas for improving client outcomes and mitigating foreseeable harm.
• Supporting the creation and delivery of action plans to address areas for improvement, ensuring timely execution.
• Providing training and support to embed the Product Outcomes Framework across the business.
• Producing thematic analysis and reporting for key stakeholders and Committees.
• Providing day-to-day support and guidance to Product Outcomes Analysts, helping to develop their skills and ensure consistent delivery, without direct line management responsibility.

About you

• Excellent communication and stakeholder engagement skills
• Passionate about investing and improving client outcomes
• Strong data analysis and interpretation skills
• Strong knowledge of relevant regulations, including PROD rules and MiFID II
• Solid understanding of financial products, markets, and client needs
• Experience in risk analysis, governance, and product oversight
• Experience in a client-focused organisation

Working schedule

This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office, however for this role we offer a hybrid flexible working pattern with two days in the office per week.

Salary

Up to £50,000 depending on experience, plus competitive benefits.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and outpatient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

*dependant on role level

** only available to select during our annual benefits window, in November each year

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.

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