Product Owner

Job Description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2/3 days a week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Product Owner

As a Product Owner in our IT Delivery team, you’ll be the voice of the customer and the champion of product excellence. You’ll work closely with stakeholders and development squads to shape and deliver innovative solutions that align with business goals.

Whether you're optimising the Order Journey, enhancing Finance systems, supporting Platform Migration, or advancing our GIS/Mapping capabilities, you’ll play a pivotal role in turning ideas into reality.

You’ll receive a competitive salary, a performance-related bonus, and a range of benefits to support your financial, physical, and mental wellbeing.

This is some of what you can expect to be doing:

• Own the product vision for one of our strategic domains—Order Journey, Finance, Platform Migration, or GIS/Mapping Systems—and translate it into actionable development goals
• Collaborate with stakeholders to gather requirements and shape user-centric solutions that drive business outcomes
• Lead Agile ceremonies, including backlog refinement and planning increments, ensuring the team is aligned and empowered to deliver
• Prioritise features and enhancements based on customer impact, business value, and technical feasibility
• Champion continuous improvement by analysing product performance and identifying opportunities for optimisation
• Bridge the gap between business and tech, acting as the voice of the customer within the development squad

What you’ll bring to the role

You’ll bring experience in delivering impactful digital solutions with exposure to one or more of the following: Order Journey, Finance, Platform Migration, or GIS/Mapping Systems. You’ll also have:

• Proven experience as a Product Owner in an Agile software development environment
• Strong communication and stakeholder management skills
• Experience with tools like JIRA, Confluence, and Kanban boards
• A customer-first mindset and a passion for solving real-world problems

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!