Product Owner

Product Owner

Sheffield, UK

The Opportunity:

As part of our ongoing growth and transformation journey, we are seeking an experienced a Product Owner to join the team.

What you will do:

• Work with the Head of Client Services and OBKYC to lead the design and implementation of the strategy as part of the overall Wholesale Digital Channels initiative.
• Responsible for the ownership and execution of the OBKYC New To Bank roadmap, including the long-term vision.
• Responsible for the ownership and execution of the Client Services roadmap, building new business propositions to deliver servicing framework on Customer choice of channel.
• Facilitate creation of components that are cost-effective, align to wider micro-component strategy and where appropriate are reusable across Wholesale Digital Channels.
• Responsible for the digital design and delivery across all journeys, extending to customer experience and hand-offs to the upstream/downstream systems.
• Delving deep into user research, market trends, and competitor analysis, building a holistic understanding of the landscape and the challenges customers face.
• Manage key stakeholders such as Global/Regional operations heads, DBS operations, Legal and Regulatory Compliance.
• Understand and build out the MI required to make effective product strategy and data led design decisions.
• Work with business stakeholders to help prepare data led business cases using a range of MI, Data and insight tools.
• Empathising with the customer by actively listening to customer feedback, analysing usage data, identifying unmet customer needs and opportunities for improvement.
• Translating the vision and strategy into a product backlog (feature writing and Story writing, backlog slicing), along with identifying Minimum Viable Product (MVP), planning releases and delivery roadmaps for the product.
• Establishing a clear product vision that represents the need and wants of the customer to drive business value whilst communicating the product vision to business colleagues, Engineering, Architecture, delivery teams and stakeholders.
• Act as a Centre of expertise and lead collaboration with Wholesale Credit & Lending, Global Payment Solutions & Global Trade Solutions groups to deliver customer centric solutions like Banking as a Service & Mandate as a Service
• Build effective senior stakeholder relationships at Sponsor and business-line level. Constructively challenge status quo, think outside the box, and support business through innovative product propositions.

PUBLIC

What you will need to succeed in the role: (Minimum Qualification and Skills Required)

• Extensive experience in a digital, technical or user centric product role (Product Owner or Product Manager).
• Ability to identify intended benefits and outcomes to assist in prioritisation process, and illustrate excellent decision-making skills to inform road map development
• Must have a strong background in onboarding and KYC/CDD solutions or similar products
• Ability to positively influence, engage and collaborate with stakeholders at all levels, including high value customers, suppliers / vendors, and other internal Product teams
• Experience leveraging financial information to monitor costs and/or make commercial decisions to drive value
• Demonstrable management and critical decision-making experience in a regulated industry
• Confidence to experiment, test ideas, and share learnings and insights.
• Strong analytical, problem solving, process design, and requirements gathering skills along with knowledge of Project Management, Business Analysis, and / or Software Development Lifecycle - ideally in an Agile / Scrum environment.
• Comfortable with ambiguity, shifting priorities, and being outside your comfort zone.
• Able to challenge thinking and influence across the organisation.