Product Owner

Role: Product Owner (Enterprise SaaS)

Salary: £45,000 - £65,000 (DoE)

Location: Cambridge, hybrid (3 days per week in the office)

This is a great opportunity for an experienced Product Owner or Business Analyst to join a collaborative software development team building products for UK and European markets. You will become the voice of the customer for a key operations platform, working closely with developers, testers and users to make sure the team is solving the right problems and delivering real value.

Key Responsibilities

• Act as the primary product contact for the operations platform, representing the needs of both internal users and external customers
• Build strong relationships with enterprise customers, handling onboarding, training and ongoing support
• Coordinate customer queries, manage updates and ensure feedback is captured and fed back into the product roadmap
• Lead customer onboarding activities, including training users, supporting required integrations and coordinating internal teams to set up market connections
• Translate business and market needs into clear, actionable requirements and user stories for the development team
• Provide domain insight throughout the development lifecycle, including reviewing and refining solutions with the team
• Carry out user acceptance testing to ensure new functionality meets customer needs before release
• Monitor upcoming market and regulatory changes and work with the Product Manager to shape longer term product strategy
• Contribute to continuous improvement of product and development practices within an agile environment

Skills & Experience Required

• Experience working directly with enterprise customers on onboarding, training and support for complex software products
• Background as a Product Owner or Business Analyst on business software products, ideally B2B or enterprise
• Strong communication skills with the ability to engage both technical and non-technical stakeholders
• Comfortable translating complex business, market and operational needs into clear product requirements
• Experience working in an agile software development environment, collaborating in cross functional teams
• Well organised, able to balance day to day delivery with longer term product goals
• Customer focused mindset, with a track record of building trust and providing high quality service
• Strong team player who enjoys working in a friendly, collaborative environment

Desirable

• Background in defining and delivering complex business software in a regulated or highly technical domain
• Familiarity with agile practices such as XP, Scrum or Kanban
• Experience working in small, empowered product teams with a strong focus on continuous improvement

Working Model

• Permanent, full-time role, 37.5 hours per week, Monday to Friday
• Hybrid working with 3 days per week in the Cambridge office and the rest from home
• Flexible working arrangements considered in line with team needs
• Comprehensive benefits including discretionary bonus, company pension, private healthcare, 25 days holiday, flexible working hours and a relaxed, supportive working environment

Keywords

Product Owner, Business Analyst, B2B Software, Enterprise Software, Customer Onboarding, Customer Training, Customer Support, Product Development, Agile, XP, Scrum, Kanban, Stakeholder Management, Cambridge, Hybrid Working

Please apply to find out more, or reach out to Sam Payne @ The One Group.