Product Owner - Commercial Systems

Product Owner - Commercial Systems

We are News UK: One of the leading media businesses in the UK and Ireland. Our newsbrands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT, Times Radio, Talk and Virgin Radio UK, and we have market-leading local radio stations across Ireland. Our world-famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month. Spanning print and pixel, audio and video, events and experiences, our multiplatform brands are home to a plurality of opinion, representing the diverse communities we serve. News UK is wholly owned by News Corp.

Your Role: We are looking for a highly motivated, self-driven Product Owner to lead and coordinate a team to deliver on all technical aspects within Commercial Systems that underpin digital and print Sales Operations’ Quote-to-Cash workflows.

You will own the Customer Relations Management (CRM - Salesforce) and Order Management Systems (OMS - Lineup) which includes utilising your extensive knowledge and advanced hands-on config skillset as well as Vendor Management skills to ensure we get the most from these systems, bringing the best in class to our stakeholders.

This role reports into the Head of Ad Tech and Commercial Systems and will have three direct reports.

Your Team: Commercial Systems, part of the thriving Digital Operations team, is focused on the ongoing maintenance and evolution of the CRM and OMS. We are continuously improving and building on our commercial capabilities through improved data capture, hygiene and workflows, timely and accurate reporting and functionality improvements that save time for all teams that use and rely on these systems’ output. These teams include Commercial Sales and Operations, Technology and Finance.

Day to day you will:

• Lead, coordinate and motivate both functional and technical team members working on Commercial Systems, toward achieving delivery goals and meeting objectives
• Day-to-day system ownership of the CRM, OMS and downstream system integrations
• Ensure solutions are solid, well-integrated and tested within the existing architecture
• Delivering on technical advancements - both day-to-day and improvement plans - of the systems utilising your hands-on config skillset.
• Contribute towards the definition of the product strategy, identify areas of improvement based on vendor development within the product and user feedback
• Work alongside the Project Manager to define and prioritise product roadmap
• Manage the vendor relationships

What we’re looking for from you:

• Proven experience of a pragmatic approach to delivering technical tasks and data-driven projects - be it solutions to problems or enhancements
• Excellent technical knowledge of CRM and/or Order Management Systems and the part it plays in the Quote-to-Cash workflow. Salesforce and Lineup experience is highly beneficial.
• Advertising or general media sales knowledge and experience is highly beneficial.
• Strong, proactive communication and relationship management skills.
• Enthusiastic and interested in troubleshooting, problem solving and learning about the next best thing
• Team player

Life at News

Driven by passion, guided by principles and acting with purpose. We represent, reflect and reach the nation, telling the stories that matter. We inform our audiences so that they can make decisions based on trusted information.

To do this, we believe our employees must represent different backgrounds, perspectives and experiences. We strive to maximise and encourage every individual’s potential and ensure everyone feels valued. We support this through our Diversity, Equity and Inclusion Strategy, which focuses on three main priorities - attracting talent from a wider, more representative pool, developing equity programmes to drive better representation in our leadership, and ensuring diversity and inclusivity in our workforce as well as the journalism and content we produce. We also currently have 12 employee led networks and groups that support our strategy and connect like minded employees socially.

Benefits

Some of our benefits include:

• Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks
• Wide range of training available, plus full LinkedIn Learning access
• Private medical insurance including coverage for pre-existing conditions
• Discounted gym memberships, free ClassPass at Home, weekly virtual yoga classes
• ‘Bikes for Work’ and ‘Electric Car’ scheme
• Up to 60% discount on Harper Collins books
• Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times. Weekly virtual panel chats with top journalists and celebrities
• Access to wellbeing benefits such as EAP, physio/massage and counselling
• A generous pension scheme with employer contributions of up to 5%
• 25 days holiday, plus bank holidays and up to 4 volunteering days per year

We want to ensure that everyone we meet has the opportunity to perform to their best when applying for a role. Please let us know, at any stage, whether you require any reasonable adjustments during the recruitment process, and we will do our best to accommodate.