Product Owner - Payments

Job Title: Product Owner – Payments & B2B

Join Us Where Seamless Payments Power Memorable Stays

At Premier Inn, we believe that the little things make a big difference—and that starts long before our guests check in. As our Product Owner, you’ll be the mastermind behind intuitive, frictionless payment experiences that fuel our growth and keep our guests coming back.

You’ll own and shape the product roadmap for our Payments and B2B digital journeys, ensuring every booking, refund, and business account interaction is smooth, scalable, and satisfying. This is more than just managing backlogs—it's about championing data-driven decisions and pushing for innovation that makes a real impact across the UK’s favourite hotel brand.

Location: Hybrid (minimum 3 days/week in our Holborn, London office)

Salary: Competitive

Why You’ll Love It Here

• Up to 20% Annual Incentive
• Private Healthcare
• Up to 60% Discount on Premier Inn stays + 25% off our restaurant brands
• Matched Pension up to 10%

Your Mission

• Lead and own the Payments and B2B Product Backlogs, aligning initiatives with commercial value
• Collaborate with payment software partners to drive innovation and boost value
• Leverage powerful tools and insights (Google Analytics, Adobe Analytics, Content Square) to prioritise and perfect user journeys
• Create, test and evolve new features and flows across bookings, amendments and refunds
• Partner with analysts, designers, and developers to bring customer-centric solutions to life

What You’ll Bring

• Experience building and optimising Payment & Checkout Products
• Strong grasp of product development practices, with a sharp eye for opportunities
• Confidence in translating analytics into meaningful product decisions
• Expertise in technical product design, with the ability to drive delivery from concept to release

This is your chance to make millions of guests’ journeys smoother—and your own career just as rewarding. Ready to reimagine what digital payments can do?

Let’s build the future of effortless travel, together.

Be part of our Commercial Team at Whitbread

Our brands speak for themselves, but that’s down to the work that our Marketing team put in. Creativity and innovation allow us to elevate our brands, gain new guests and keep our regulars coming back for more. From producing branded adverts that showcase our ever-changing hotel rooms, right through to promoting new launches, B2B and collaborating with Media agencies to deliver different digital campaigns, you’ll be there using insight, data and strategy to get our brands noticed.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.