Product Specialist

Attio is on a mission to redefine CRM for the AI era.

We’re building the first AI-native CRM — designed for the most ambitious go-to-market teams. Backed by top VCs including Redpoint, Balderton, and Point Nine, our team thrives on solving complex technical challenges, delighting our users, and setting a new standard for the industry.

About the role

Our Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.

We’re looking for a Product Specialist who’s thoughtful, resourceful, and resilient — and wants to help reinvent how millions of people work.

What you'll do

• Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio
• Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours
• Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth
• Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers product issues
• Gather client feedback and insights to contribute to the continuous improvement of the Attio product

What you'll bring

• Direct customer-facing experience deploying, selling, or managing complex products or services
• Customer-facing experience solving business problems with technology
• Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc.
• Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL)
• Ability to work independently in an unstructured, fast paced, environment with shifting priorities

What we offer

• Competitive salary
• Equity in an early-stage tech company on an incredible trajectory
• 25 days holiday plus local public holidays
• Apple hardware
• Private medical insurance through AXA
• Pension contribution through Hargreaves Lansdown
• Enhanced family leave
• Team off-site in fun places! (We've been to Barcelona, Lisbon, Malta and Split so far)

What does the hiring process look like?

Our hiring process is designed to help us identify people with critical thinking and analytical problem solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills and people who are comfortable with APIs and JSON.

Applicants can expect the following:

Review - Applications reviewed

Screening

• Call with Recruiter ~ 30 minutes
• Call with Hiring Manager ~ 30 minutes

Interview

• Case study exercise ~ take home
• Team panel interview ~ 45 minutes
• Final interview ~ 30 minutes
• Founder call ~ 30 minutes

Offer

• Offer call

A lot of our interviews are enabled through self-scheduling but we are always on hand to speak to you or answer questions throughout the process. At the offer stage, you may want to speak to more of the team, see a demo or have other suggestions for us.