Product Support Process Engineer

Drive Process Excellence at Clarke Energy as a Product Support Process Engineer.

Are you a detail-driven engineer with a passion for improving service quality and operational efficiency? Clarke Energy is seeking a Product Support Process Engineer to join our Service Operations team at our Knowsley Headquarters. This is an exciting opportunity to lead impactful change in a dynamic, growth-focused energy business.

With a strong engineering background, you’ll identify improvement opportunities, enhance internal and contractor processes, and ensure high standards are met across our UK and international service operations.

What You’ll Be Doing

Working closely with the Product Support Manager, your mission will be to continuously improve quality and process performance in the Service Department. This dual-focused role (50% internal, 50% external) offers a high level of responsibility and variety.

Key areas of responsibility include:

• Leading process improvement initiatives across service functions
• Enhancing technical quality using data analysis, research, and feedback
• Producing technical reports, process maps, and audit findings
• Using tools such as Power BI, Navision, and Visio to drive insights and automation
• Supporting the Product Support and Global Helpdesk teams with technical queries
• Monitoring and auditing internal and contractor processes for compliance
• Identifying cost-saving measures and operational efficiencies
• Leading technical aspects of service development aligned with business growth
• Supporting warranty and concession process improvements
• Ensuring all actions align with regulatory, health, safety, and quality standards

What You’ll Need to Succeed

Essential Qualifications and Skills:

• Relevant engineering qualifications
• Minimum 5 years' experience in Field Service or Commissioning
• Excellent data analysis, report writing, and process design skills
• Proficient in Microsoft Office, Excel, Power BI, and Visio
• Strong understanding of power generation systems and industry regulations
• In-depth knowledge of health and safety legislation
• Full UK driving licence (category B)
• Outstanding verbal and written communication skills

Desirable Experience:

• BEng (Hons) degree or equivalent
• Experience in quality/process improvement and technical audits
• Familiarity with root cause analysis techniques
• Customer relationship management experience

What Sets You Apart

We’re looking for someone who is:

• Confident in working across teams and disciplines
• Organised, analytical, and proactive under pressure
• Passionate about delivering results and maintaining high standards
• Adaptable, innovative, and forward-thinking
• Comfortable with occasional UK and international travel at short notice

What You’ll Get in Return

Clarke Energy offers a supportive environment that rewards excellence and innovation. As part of our team, you’ll enjoy:

• Competitive salary and benefits package
• 25 days holiday plus bank holidays, with options to buy/sell days
• 7% company pension contribution
• Healthcare cash plan and life assurance
• Employee Assistance Programme
• Hybrid working opportunities
• Recognition and reward schemes
• Access to certified in-house training and development
• A role where full competence is expected within 9–12 months

About Clarke Energy

Clarke Energy is a multi-award-winning international business, specialising in sustainable energy solutions across 29 global territories. As the leading distributor and service provider for INNIO’s hydrogen-ready gas engines, we are proud to support the global transition to net zero.

We combine engineering excellence, robust project management, and comprehensive after-sales support to deliver reliable, low-carbon energy projects. Our culture is built on trust, integrity, and technical innovation.

Ready to Make a Lasting Impact?

If you're ready to take the next step in your career and help shape the future of service operations, we’d love to hear from you.

Apply via LinkedIn, on our Clarke Energy Careers page, or contact [email protected] directly.