Product Support Specialist

CompanyHarvey Nash

LocationLondon Area, United Kingdom

Posted At1/29/2026

UK Visa Sponsorship Analytics

Occupation Type

Business sales executives

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Harvey Nash. For the most up-to-date job details, please visit the official website by clicking "Apply Now."

Description

Product Support Specialist (SaaS / Legal Tech)

We’re hiring a Product Support Specialist to join a global, highly technical support function working with complex, client‑critical software used in live legal proceedings worldwide.

This is not a ticket‑only support role — it’s hands‑on, client‑facing, and closely embedded with Product and Engineering.

The role

Second‑line Product & Technical Support for a core SaaS platform
Client interaction alongside technical troubleshooting

What you’ll be doing

Handling complex support cases (not just closing tickets)
Troubleshooting software issues and working directly with Engineering, QA & DevOps
Acting as an escalation point for technical and product queries
Proactively communicating with clients and managing expectations
Supporting testing and validation of new releases
Documenting bugs, patterns and client feedback to influence product improvements

What we’re looking for

Experience in software / SaaS product support (second‑line or similar)

Comfortable working directly with clients in high‑stakes environments

Strong troubleshooting and problem‑solving skills

Experience collaborating with engineering teams

Proactive, communicative, and not afraid to take ownership

Nice to have:

Scripting or automation exposure (e.g. Python, Bash)

Why join?

Global product with real‑world impact
Genuinely collaborative culture
Technical depth + client exposure
Opportunity to influence product direction, not just support it

Please apply now to be considered!

Unfortunately, sponsorship isn't available for this role.