Product Training Specialist

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

As a Product Training Specialist, you will be responsible for core activities including but not limited to:

• Analyzing target audience – Utilizes stakeholder input to categorize learners by general traits such as prior knowledge/experience, learning preferences or goals

• Utilizing subject matter experts – Efficiently gathers SME input against deliverables, clarifies expectations and timelines, manages conflicts and escalations

• Project planning – Identifies major milestones and deliverables, utilizes planning tools, documents timeframes and basic resource needs

• Learning breakdown structure – Groups related learning materials into modules or lessons, follows ADDIE design model to maximize learner retention

• Creating & maintaining Content – Incorporates visuals, stories and interactivity to create engaging content that aligns with learning objectives

• Learning outcomes – Measures learner knowledge retention & understanding against desired learning outcomes for each course or curriculum

• Training user experience – Creates role tailored training to resolve practical business challenges to maximize the learning experience

• Quality control – Identifies and corrects obvious errors and omissions in training & enablement materials & communications, utilizes peer reviews

• Portfolio management – Utilizes learner feedback & surveys to understand gaps and areas for improvement in our training portfolio

As a Product Training Specialist, you are expected to have the following skills:

• Prioritization & time management – Able to manage time to meet deadlines across multiple tasks or projects based on urgency vs importance

• Project contribution & management – Able to manage small projects or parts of larger ones with limited supervision

• Stakeholder management – Able to classify stakeholders by interest, influence, or impact providing guided communication with stakeholders

• Communication – Able to produce appropriate communications, in most routine situations, across multiple media

• Collaboration – Able to exchange information and ideas with colleagues working towards a common goal

• Presentation skills – Able to create and present information clearly in a logical organized way

• Problem solving – Able to identify problems and apply known resolutions to resolve without supervision

• Strategic understanding – Able to understand and communicate the Product Training & IFS Global Strategies, able to understand and link projects to the departmental strategy

Essential:

• English (minimum = CEFR B2)

• Related professional qualifications and/or 3 years of relevant work experience.

• Knowledge of adult Learning & Development concepts and practices.

Desirable:

• Experience as a trainer or training coordinator.

• Experience in creating and maintaining digital learning content

• Experience in content creation tools and LMS