Product Wordings and Documentation Manager

Company

MDDUS

Location

Glasgow, Scotland, United Kingdom

Posted At

8/20/2025

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Description

Location: Glasgow or London

Flexibility: home and office flexibility offered

Salary: £45,000-£60,000 per annum (Dependent on Experience)

Working hours: 35 hours per week

Working pattern: Monday to Friday 9-5

Interviews expected: Early September 2025

The Opportunity

The Product Team at MDDUS is dedicated to ensuring that the products and services provided by MDDUS and its subsidiaries meet the expectation and needs of the market.

The Product Wording and Documentation Manager will play a vital role in leading in the development, maintenance, and governance of all product and policy documentation.

The outstanding candidate will have demonstrable experience in a similar role and be able to evidence a proven track record of clear and consistent wording while being aligned with regulatory and commercial requirements.

This role presents a great opportunity for successful candidate to gain UK medical malpractice market from a discretionary and insurance perspective and will not only focus on the management and development of MDDUS wordings and member literature but will also give them scope to develop the role further into the product management specialism.

Key Responsibilities

To be the day-to-day owner of wordings and member literature
To develop, advise upon and draft new wordings where required
Evaluate existing literature features against market / customer needs
To build and maintain a library of wordings for the insurance and discretionary products
To give commercial and practical advice to underwriters on key wording questions
To ensure wordings comply with all relevant guidelines and governance
Participate in and support cross functional projects withing the MDDUS group to maintain, enhance or develop new and existing products and services
To maintain and develop proposal forms and process guides for the full range of MDDUS products
To provide internal training on new products and product enhancements.
To support the team with the management and development of third party products and services for our members.

Scope of the Role

This role will span the MDDUS Group and will be key to ensuring that MDDUS maximises the utility of our collective knowledge and experience to provide our customers with product literature and insurance wordings that clearly define the benefits of membership with MDDUS. The role is key to creation of a more innovative, customer-centric culture within MDDUS.

There will be regular contact with external stakeholders such as members, prospects, focus groups and internal stakeholders.

What you will bring

Essential:

Demonstrable experience in a similar role within the Insurance industry and/or MDO Industry
A reasonable understanding and an up-to-date knowledge of insurance contract law and consumer duty.
Experience in having developed and implemented policy wording strategy
Ability to interpret and communicate regulatory requirements across the business.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Desirable:

Experience in UK medical malpractice contract wording

If you feel you may meet some, but not all of these desired criteria, then don’t worry! We want to hear from any candidates who:

Commitment to High Standards: Have a strong dedication to achieving excellent outcomes through practical and pragmatic approaches.

Good Stakeholder Management: Can demonstrate ability to manage relationships at all levels effectively, including engagement with Boards and Executive Committees.

Discretion and Confidentiality: Have the capability to handle sensitive information with integrity and professionalism, maintaining trust and confidentiality.

Adaptability and Initiative: Are flexible, highly motivated approach with the ability to think intuitively, take initiative, and work both independently and collaboratively within a team.