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Job Description
Professional Services Consultant x3
Able to work from our Liverpool, Leicester or London office (2 days office/3 from home)
Part of the Bellrock Group - Concerto is looking for a Professional Services Consultant x3. The Concerto software platform is a recognised brand that helps organisations transform and streamline their asset and property management information and associated business processes. Our Professional Services Consultants are experts in the Concerto software platform and how it must be deployed to meet industry best practises and deliver maximum value to our customers. As a commercially focussed organisation, we expect our Professional Services Consultants to successfully implement customers within the timeframes provided, manging the customers’ expectations and budget throughout each of the implementation phases. In addition, our Professional Services Consultants act as the voice of the customer and therefore must help shape the direction of our product strategy and roadmap, playing a critical role in the future direction of our business.
Key Responsibilities
- Conduct demonstration and consulting sessions (on the phone and in-person) and document with meeting minutes
- Document and validate customer’s business requirements and map to Concerto functionality, using expert knowledge of the product to determine any gaps in existing functionality and produce a specification document clearly detailing the user’s requirements to a consistent standard
- Utilise industry knowledge and experience of CAFM/IWMS software to advise customers on best practise implementation approaches to achieve significant value from the product
- Plan, manage and communicate the progress of projects, achieving project milestones and maintaining momentum
- Set and manage customer expectations regarding project scope and timeline, customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organisational readiness
- Maintain project financial forecasting and budgets
- Present and manage sign-off of key milestones and deliverables, such as project kick-off, discovery, project plan, status report, change requests, Sandbox review, user acceptance testing.
- Configure the Concerto application to meet customer’s documented business requirements and oversee initial data mapping and management exercises
- Attend internal project meetings and provide status on progress of activities and deliverables
- Provide customers with follow-up consulting and general assistance in areas of expertise, utilising Concerto domain knowledge specialist when necessary
- Be a “go-to” resource for specific functional areas for both internal and external users
- Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions.
- Assist the Business Development Director with presales activities such as high level gap analysis and product demonstrations as directed from time to time.
- Create detailed and accurate specification documentation on behalf of clients where system customisation is required
- Assist the Project Manager in creation and review of project documentation, implementing and managing the project delivery plan, logging and managing risks and issues and managing project budgets
What does it take?
- (Desirable) 3 years’ experience in property/asset related industry
- Minimum of 3 years’ experience delivering software implementation solutions
- Proven ability to translate client requests into written specifications
- Quick learner with a passion for software technologies and ability to understand
- Ability to map processes and have worked in a large process mapping project
- Understanding of organisational change management and worked within a large change management project
- Strong proficiency in Microsoft Office products
- Deep understanding of common software implementation methodologies
- Excellent customer relationship acumen
- Ability to absorb New Product / Service Knowledge
- Ability to engage with multiple projects and customers at the same time and manage priorities.
- Excellent organisation, communication and collaboration skills
- Ability to lead and facilitate customer workshops and sessions
- Commercial awareness and financial acumen
- Proactive – self starter,
- Excellent communicator - clear, persuasive articulation.
- Organised and efficient - managing activities promptly and effectively.
- Strong relationship builder - quickly establishing credibility and rapport with key stakeholders.
- Adaptability - handling challenges positively and proactively.
- Collaborative team player - working effectively with internal teams to ensure alignment and consistency.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, we are able to accommodate working from any one of our offices (Liverpool, Leicester or London) (
two days a week with the team and the rest of the week can be worked from home. Monday to Friday 8:30 am top 5:00 pm with an hour for lunch break)
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Salary exchange pension scheme
Life cover
Paid sick leave
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work
Holiday purchase scheme of additional 5 days per year
Offers and discount scheme designed to save money on everyday shopping and essentials
Healthcare Cashplan
MotorSave Scheme
Refer a friend
Liftshare
Virtual GP
Why Bellrock?
Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be.
We would like to attract talent from all corners of the world for this role. Or commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role
Apply today.
