Professional Services Engineer

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? 

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.

About You:

Access Managed Services are seeking an experienced and competent Professional Services to join our Professional Services team to provide technical expertise across a range of customer projects. From Modern Workplace Solutions, M365 Device Security deployments, to Server deployments, you will add to our pool of knowledge and deliver great results for our clients, helping them elevate their security and modernising their business operations. You will deliver projects end-to-end, inclusive of design work, implementation, configuration, testing, fully supporting the transition of acceptance into service.

As a Professional Services Engineer, you’ll be playing a vital role within the Professional Services team to ensure the successful execution of the Company’s business mission through delivery. You will play a crucial role in our projects, working across the project lifecycle: onboarding clients, protecting and securing their data, proposing and implementing the most suitable solutions whilst ensuring customers are satisfied with everything Access deliver.

Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to help them improve their business operations.

Day-to-day, you will:

•    Provide technical knowledge into designing and recommending the most suitable solutions for our customers
•    Design, plan and execute customer deliverables using Best Practice methodologies
•    Responsible for implementing and deploying full technical solutions, e.g. M365 deployments, Modern Workplace, SharePoint and Exchange Migrations, networking & connectivity
•    Lead and take ownership of all technical aspects of customer engagements and implementations, working with a Project Manager
•    Develop solution requirements and estimated level of effort in project scoping, supporting our Pre-Sales and Sales teams
•    Be an escalation point within our internal Technical Escalation process

Your skills and experiences might include:    ​

•    IT project delivery experience - Previous experience of working for a Managed IT service provider 
•    Experience of administering and supporting the latest Microsoft technologies
•    Experience of administering or supporting the latest Network and Infrastructure technologies
•    Working to ITIL standards, including Change Management
•    A current, valid driving licence

You will also need delivery experience or exposure of the following key technologies:
•    Microsoft 365 (e.g. experience of SharePoint, Exchange, Intune Deployment, Conditional Access, Autopilot, MEM, MDM, Backups)
•    Microsoft Active Directory
•    Wi-Fi deployments
•    Microsoft Windows Server Operating Systems
•    Microsoft Exchange Server 
•    Firewall & router configuration (desirable)
•    Switching and routing including VLANs and networking technologies
•    Routers command line configuration
 

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.