Professional Services Engineer – Training Lead

Professional Services Engineer – Training Lead

Work Arrangement: Remote

Work Location: Home Office – Paignton, UK

Requisition: # 6433

Job Overview:

As part of Spirent Communications, our Positioning Technologies business unit is where the world's leading companies turn when they need to accelerate their time-to-market for next-generation navigation and communication systems. Every significant industry test in the last six years for devices deployed on land, at sea, in the air, and in space has used Spirent's test systems as the benchmark. We are continually recognized by customers, industry, press, and technology associations for our innovative thinking and our ground-breaking products. The navigation and communications market has untapped potential. The boundaries of how fast, far, and accurately the voice and data can be transmitted have yet to be reached or even defined. Spirent solutions are paving the way for tomorrow's communications.

Spirent Positioning Technology designs, manufactures, and supplies advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house.

Reporting to the Business Development team based in the UK, the Professional Services Engineer – Training Lead will have ownership for all aspects of customer training (remote and in-person) as well as supporting customer acceptance tests. In this role, you will have close working relationships with peers in Sales, Global Services, and Business Development.

Delivery of these services requires a commitment to national and international travel as required, including occasional visits to our site in Paignton.

About Spirent Communications

Spirent is the leading global provider of automated test and assurance solutions for communications networks, cybersecurity, and positioning.

We provide innovative products, services, and managed solutions that address the test, assurance, and automation challenges of a new generation of technologies, including 5G, cloud, autonomous vehicles, and beyond. From testing in the lab to testing in the real world, Spirent helps companies deliver on their promise to their customers of a new generation of connected devices and technologies.

Why Spirent?... Because together we can shape tomorrow!

Spirent is its people. When you join the Spirent team, you will join forces and work alongside some of the industry’s most passionate subject matter experts. In an environment of innovation, you will find a place where you can grow, think, explore, create, and make change happen.

At Spirent, we believe that diversity and inclusion are essential to thriving in the ever-changing world of global technology. We embrace a culture where difference is valued and openness, mutual respect, collaboration, and fairness are considered fundamental. Spirent does not tolerate discrimination or offensive behavior of any kind. We are committed to creating workplaces that genuinely reflect the diversity of the world we serve and an environment where everyone feels empowered to bring their full, authentic self to work.

Your success is vital to our success, which is why we will support you to perform, grow, and contribute with the confidence to be yourself. And to support your personal wellbeing, we hope you will love our dedication to creating the right work and life balance experience!

Join Spirent and together let’s shape tomorrow!

Job Responsibilities:

• Design and Deliver Training Programs: Develop and deliver comprehensive training programs for Spirent's solutions, both remotely and in-person, to customers worldwide. Ensure the content is tailored to various levels of technical proficiency and diverse industry needs.
• Engage with Global Teams: Collaborate with product development, engineering, and sales teams to ensure training content is up-to-date, accurate, and aligned with the latest product features and market trends.
• Customer Engagement: Engage with customers to assess their training needs and customize learning paths that align with their specific requirements and use cases.
• Training Delivery: Lead the delivery of both live, instructor-led and virtual training sessions, adapting the format to fit customer preferences and geographical locations.
• Continuous Learning: Stay informed of developments in GNSS technologies, market trends, and emerging training methodologies to keep training materials relevant and effective.
• Support BDM and Sales Teams: Work closely with the Business Development Managers (BDMs) and sales teams to identify training opportunities that can drive customer success, ensuring that all teams are equipped with the knowledge to support customer needs.
• Create Training Materials: Work with the Sales Enablement team to develop application-specific training content, product demos, and competitive analysis reports to assist in both pre- and post-sales customer engagement.
• Improve Customer Relationships: Build strong relationships with key customers across diverse industries (e.g., military, automotive, telecom) by providing valuable, tailored training and support.
• Document and Track Progress: Clearly document the training needs, progress, and feedback throughout the entire cycle, ensuring continuous improvement and customer satisfaction.
• Global Training Strategy: Coordinate and manage global training initiatives, ensuring consistent quality and delivery standards are maintained across all regions.
• Feedback and Collaboration: Provide valuable feedback to the Marketing, Product, and Engineering teams on customer insights, training effectiveness, and opportunities for product or process improvements.
• Contribute to Knowledge Sharing: Share best practices, success stories, and key learnings with internal teams to ensure a unified approach to training and customer engagement.
• Lead Training Evaluation: Regularly evaluate the effectiveness of training programs through customer feedback, performance assessments, and other KPIs to ensure alignment with client needs and satisfaction.
• Professional services support: Although not often, at certain times there may be a requirement to assist with other service deliveries, such as test scenario creation, etc.

Job Requirements:

Qualifications & Experience:

• Bachelor’s degree in Electrical Engineering, Computer Science, or another technical field; or equivalent work-related experience.
• Minimum of 2 years of relevant industry experience with PNT/GNSS technologies, including test methodology and analysis skills.
• Scripting/Programming knowledge, preferably with Python/C++ and Matlab, is a plus.
• Demonstrable technical communication skills, with the ability to explain and present solutions, concepts, and their benefits.
• Skilled in crafting engaging presentations and delivering complex technical concepts with clarity and impact.
• Proven ability to engage and connect with clients, delivering exceptional customer-facing experiences that build strong relationships.
• Experience using GNSS simulation equipment and/or GNSS receivers is a plus.
• Familiarity with PNT technologies (e.g., IMUs, GNSS vulnerabilities) is an advantage.
• Excellent English skills: second language proficiency is a plus.
• Proficiency with Microsoft Office products

Behaviors:

• Ability to collaborate with customers to promote Spirent’s services and products across teams/projects.
• Ability to communicate effectively across teams, functions, and geographies.
• Detail-oriented with effective time management skills.
• Solutions-focused: a natural inclination to question assumptions, anticipate issues, and explore options.
• Takes ownership and engages around challenging issues.
• The successful candidate must have a willingness to travel internationally for up to 50% of the time and possess a valid driver’s license.