Professional Services Operations Manager

Come and be yourself with us!

Being a Bobber means bringing your whole self to work—whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.

About Us:

HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we’ve supported over 4,000 companies worldwide, including names like Fulham FC, HiPages, and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees, who we affectionately call "Bobbers."

What will you do?

We are seeking a highly motivated Professional Services Operations Manager with experience in services to join our fast-growing team. As a key member of our CS Operations team, you will oversee and manage cross-functional projects E2E—from discovery to implementation. In addition, you will play a crucial role in designing and optimizing customer success processes, focusing on customer onboarding and professional services.

Ideal candidates will combine technical and system analysis skills with business application experience, an understanding of business processes, and a customer-facing approach.

What We'd Love To See

• You’re tech-savvy and passionate about working in a fast-paced startup environment.

• You have strong organizational skills and a proven ability to lead teams and drive impactful changes.

• 3+ years of experience in Project Management and Information systems (technical background required).

• Experience with relevant software tools and systems for operations management, such as Salesforce, Asana, Zendesk, SurveyMonkey, Pendo, and Tableau.

• Experience implementing tools and scaling a CS organization is a significant advantage.

• You possess strong analytical thinking and problem-solving skills, with meticulous attention to detail.

• You have an interest in the HR Tech industry and outstanding interpersonal and communication skills.

Your day-to-day responsibilities will include:

• Planning, designing, and managing cross-functional projects E2E

• Owning and optimizing Professional Services business processes

• Implementing processes and frameworks related to our Professional Services Department

• Building dashboards and reports to track key metrics

• Managing software to facilitate PS Ops activities and improve efficiency

• Implementing playbooks and milestones to scale tech touch customer onboarding

• Coordinating cross-functional processes to support the team in meeting gross margin targets and delivering on customers’ needs

• Translating business requirements/needs into detailed design docs, including user stories, solution specs, process diagrams, and KPIs measurement & tracking

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Cash allowance for health insurance

• Annual vision allowance 

• Annual Headspace subscription and wellness benefits

• Travel support (cycle scheme and season ticket loans)

• Hybrid working from day 1

• Work from home allowance - to get your home office set up! 

• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)

• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter

• 2 Social Impact days per year for volunteering

• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme

• Pension scheme auto-enrolment from day 1

• Fun company and team social events (locally and virtually with our global teams)

• We love birthdays - take the day off and receive a special gift

• If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!

***Learn about HiBob's hybrid working model ***

BELONGING AT HIBOB

Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.

We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.