Programme Delivery Manager
Company
Location
Leeds, England, United Kingdom
Posted At
8/11/2025
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Description
Join us, be part of more.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions.
About your role:
As Programme Delivery Manager, you will oversee the smooth operation of various strategic customer and CX programs. Your responsibilities will include monitoring performance, managing resources, and ensuring projects are completed on time and within budget. You’ll carefully plan and collaborate with stakeholders to achieve our goals. In essence, you will transform big ideas into reality, helping to ensure the best outcomes are delivered efficiently and sustainably across the CCO’s key customer strategy and CX priorities.
What will you be doing?
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/centrica
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions.
About your role:
As Programme Delivery Manager, you will oversee the smooth operation of various strategic customer and CX programs. Your responsibilities will include monitoring performance, managing resources, and ensuring projects are completed on time and within budget. You’ll carefully plan and collaborate with stakeholders to achieve our goals. In essence, you will transform big ideas into reality, helping to ensure the best outcomes are delivered efficiently and sustainably across the CCO’s key customer strategy and CX priorities.
What will you be doing?
- Oversee the end-to-end completion of multi-workstream programs, ensuring progress adheres to scope, timelines, budget, and KPIs.
- Develop and manage integrated program plans, delivery roadmaps, and resourcing strategies.
- Track delivery milestones and ensure timely escalation of risks, issues, or delays.
- Coordinate cross-functional delivery teams, working closely with Digital Product, CX, Commercial, and Operational stakeholders.
- Maintain communication by preparing appropriate inputs for programme governance boards and executive forums.
- Monitor financial performance against business case expectations and support benefits realization tracking.
- Align program activity to change readiness, resource planning, and business integration milestones.
- Ensure adherence to programme governance, delivery assurance standards, and risk controls.
- Adjust plans in response to changes, maintaining delivery momentum while managing complexity.
- Support collaboration and alignment between dependent projects and wider Centrica-Retail transformation initiatives.
- Degree/relevant experience in Programme/Project Management, Business, or related field (required)
- Delivery certifications (e.g. MSP, PRINCE2, SAFe, PMP, AgilePM) are highly desirable
- Additional training in business case management, change delivery, or governance is advantageous
- Solid experience in program and/or large project delivery in complex, cross-functional environments.
- Ability to effectively plan, coordinate, and track performance across multiple projects.
- Experience with both Agile and Waterfall delivery models and able to flex across both.
- Proven skills in stakeholder management and governance navigation.
- Effective problem-solving, communication, and negotiation capabilities.
- Financial and benefits tracking skills to monitor investment performance
- Please note that the hiring manager for this role is Faye Berry, if you have and questions or need any further information, please do reach out to Faye.
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/centrica
If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
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