Programme Management Office Analyst (PMO Analyst)

About us

Procentia is an award-winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self-serve technology and provide meaningful consumer-like experiences expected from online platforms.

Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.

IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self-serve retirement, and enables collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll.

With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors.

We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.

Procentia People are a community of passionate specialists dedicated to developing best-in-class software solutions and client service. We’re a vibrant assortment, everyone is welcome here.

We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day

The job: 

We’re recruiting a Programme Management Office Analyst (PMO Analyst) to work in our Client Success department playing a crucial role in implementing shiny new clients, helping existing clients with their projects and changes, or on internal projects and changes.

Here's what you'll be doing:

Implementations are the first chance our business gets to work closely with new clients. This is where we’re installing and configuring our system to meet our clients’ needs. 

We’re focused on building successful and lasting relationships with our clients because we make each other successful in the long run. And working on existing client projects you’ll be helping make sure projects deliver smoothly.

Your expertise will help ensure project quality, along with timely and budget-compliant
deliveries, and achievement of business outcomes. This position is pivotal in driving the
maturity and capability of our Programme Management function.

Whatever you work on, it’s really important the PMO Analyst is collaborative, a great
communicator verbally and in writing, brilliantly organised, and an excellent team-mate as you’ll also need to work closely with the rest of our teams such as project managers, business analysts, implementation consultants, testing, and core product developers. Great things happen when people work together so you’ll need to enjoy doing that.
Client and key stakeholder management is something that you’ll need to love doing and excel at. Building strong relationships is essential; listening to concerns and ensuring needs are met throughout the duration of projects and contributing to excellent collaboration and project success.

Key skills and experience:

Have at least 3 years’ experience of working as a Programme Management Office Analyst/Client Delivery

Lead/Project Manager in a pensions, financial services or IT environment.

Be excellent at communicating with all stakeholders

Reporting skills – preparation and presentation of clear and detailed project reports

Be able to multitask effectively

Be super organised and efficient

Have excellent time management skills

Be tenacious, proactive and use their initiative

Be an excellent team worker with good time management and work planning abilities

Be self-motivated and capable of working independently. Be hard working and willing to go the extra mile when needed

Take ownership of tasks, complete them promptly

Understand project frameworks & methodologies

Risk identification & management

Lets talk about what's in it for you...

· 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week

· Buying and Selling holiday (up to 1 week)

· Volunteer day

· 5% Employer contribution pension

· Life Assurance

· Private Medical Insurance

· Employee Assistance Programme (EAP)

· Health care cash plan

· Tusker – Electric Car Leasing scheme

· And many more..