Programme Manager

We're Hiring - Programme Manager

Salary - Dependent on experience

Location - Based from any of our Focus offices on a hybrid basis. You'll occasionally travel to offices and customer sites

Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

As a Programme Manager, you'll own complex, multi-project programmes that shape the future for our customers. You'll work hand-in-hand with customers, account managers, project teams, technical experts, and support to identify opportunities and deliver outcomes that matter. Based from any of our Focus offices on a hybrid basis, you'll occasionally travel to offices and customer sites to keep collaboration strong and delivery on track. From cloud and IT to voice and networking, you'll orchestrate delivery across teams, ensuring every initiative aligns with customer goals.

Key Responsibilities:

• Take overall ownership of client transformation programs, ensuring successful delivery of multiple projects within time, quality and budgetary constraints
• Collaborate with Project Managers from both Focus and customers to coordinate project activities and timelines.
• Work closely with the Sales & Technical functions to identify and manage opportunities for program development and improvement.
• Develop and maintain program plans, schedules and budgets, ensuring alignment with customer goals and objectives.
• Monitor and own program progress, identifying risks and issues, and implement mitigation strategies to ensure successful outcomes.
• Act as a primary point of contact for customers, building strong relationships and ensuring customer satisfaction.
• Drive continuous improvement initiatives to enhance program delivery and customer value.

Skills & Experience:

• Proven experience as a Programme Manager, preferably within an MSP environment.
• Strong understanding of IT & Voice, especially cloud technologies, networking, infrastructure, and modern workplace solutions.
• Excellent communication and interpersonal skills, with the ability to work effectively with both business and technical stakeholders.
• Strong leadership and team management skills, with the ability to motivate and guide project teams.
• Experience with program management methodologies and tools (e.g. PRINCE2, Agile).
• Strong analytical and problem-solving skills, with the ability to think strategically and manage complex programs.
• Ability to build and maintain strong relationships with customers and stakeholders.

Nice to have:

• Relevant certifications (e.g. PRINCE2 Practitioner, PMP).
• Experience with digital transformation programs and initiatives.
• Knowledge of industry best practices and emerging trends in program management.
• Experience working with large enterprise customers and managing complex, multi-faceted programs.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we're here to help.

Ready to make a real impact? Apply now!