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Programme Manager - 12 month FTC
This Programme Manager will lead a large scale programme aligned to UK Operations, supporting initiatives linked to Consumer Duty and the strengthening of the Risk and Controls Framework. You will work directly with the Chief Operating Officer and senior leaders across Sales, Service, Performance and Planning, and Assurance and Controls to deliver a coordinated set of actions that improve customer outcomes and reduce operational risk.
The role requires someone who has led complex programmes across regulated Financial Services, especially those involving contact centres, outsourced operations and large headcount environments. This is a highly visible position where you will connect multiple workstreams, align delivery, manage dependencies and ensure the organisation meets its regulatory, customer and operational commitments.
Key requirements
• Deep experience in programme delivery across FS, ideally from T1 Banking, Insurance or Consultancy
• Understanding of Consumer Duty regulations gained through working on change programmes aligned to this
• Expertise in both Agile and Waterfall delivery methods
• Strong process and organisational change background
• Experience with Agile tooling such as JIRA and Confluence
• Ability to influence and collaborate across senior leadership
Key responsibilities
• Lead complex programmes that span multiple pillars and domains
• Partner with senior leaders to shape strategic direction
• Develop programme plans and governance frameworks
• Identify bottlenecks and remove barriers to delivery
• Drive cross functional collaboration and transparency
• Provide SteerCo reporting and maintain programme controls
• Mentor delivery teams and promote continuous improvement