We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD
To provide an administrative service to the Patient Experience and Involvement Team. The post will entail frequent contact with a variety of stakeholders including members of the public (patients) and personnel internal and external to the organisation. The post holder will provide an administrative service to activities regarding the volunteering service and patient education which will include direct contact with patients and carers and clinical services across the ABUHB and the development and maintenance of office systems to support outcome measures and evaluation.
Main duties of the job
- To plan, organise and co-ordinate the day to day operations of the Volunteer service.
- To be responsible for planning, developing and maintaining a schedule of volunteer activity.
- To support the team with the new implementation of Assemble software.
- Undertake assessments of the support needs of people interested in volunteering.
- Ensure the best possible match of potential volunteers to the appropriate service.
- Follow the agreed recruitment process for volunteers, including selection conversations, training and the necessary administration required.
- Liaising with teams and services to support service users where volunteering may be identified.
- Ensuring that training and induction is provided in accordance with ABUHB policy and procedure.
- Facilitate the delivery of any additional workshops and training courses where this is required, implementing changes when existing training is redesigned.
- Provide support to all volunteers and co-ordinate all aspects of their volunteering activity, ensuring that they deliver on commitments made in their role.
- Monitor adherence to the boundaries set for volunteers through regular monitoring of reports.
- Establish peer support systems for volunteers.
- Identify development opportunities for volunteers and monitor their progression throughout their time with the service, including Volunteer to Career.
This post is fixed term/secondment for 12 months due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Qualifications
Essential criteria
- ILM Level 3 or equivalent level of experience or willingness to undertake
Desirable criteria
- ECDL / RSA III Word Processing or equivalent
Experience
Essential criteria
- Proven experience of implementing systems and processes
- Experience of developing and delivering training plans
- Experience of supervising other staff, such as volunteers, administrative staff, multidisciplinary team
Desirable criteria
- Experience of delivering projects
Aptitude and Abilities
Essential criteria
- Excellent knowledge and application of IT software
- Excellent organisational skills with proven ability to work across many tasks/projects simultaneously
Desirable criteria
