Project Delivery Manager

London, England, United Kingdom

7/8/2025

We have been named a Top 10 “Most Loved Workplace” for the second year running! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What You Will Do

• End-to-End Project Delivery (Non Tech) : Oversee the entire project lifecycle from initiation through planning, execution, monitoring, and closure to achieve the project's objectives
• Hands-on execution – Not only skilled in planning and coordination but also actively contributes to project delivery. You won’t just track progress, you’ll help make it
• Stakeholder Engagement: Build and maintain strong relationships with stakeholders across all levels, ensuring their needs and expectations are met while aligning project outcomes with business objectives
• Resource Allocation and Management: Ensure effective allocation of resources, to optimise project delivery and enhance productivity
• Risk Management: Identify, assess, and mitigate project risks by developing contingency plans and ensuring proactive resolution of issues as they arise, bumping up where required
• Performance Monitoring: Establish key performance indicators (KPIs) to measure project outcomes against organisational goals. Regularly report on project progress to stakeholders
• Collaboration and Communication: Facilitate cross-functional collaboration to ensure all teams are informed and aligned on project status, changes, and expectations
• Continuous Improvement: Review project outcomes and processes to identify lessons learned and implement best practices for future projects
  
  

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What You Will Need

• Experience in project management, with a demonstrated track record of successful delivery of complex projects
• Proven experience in managing end-to-end project delivery in a similar industry or organisational context
• Track record of building strong stakeholder relationships and effectively navigating organisational dynamics
• Experience in developing and implementing project plans, resource management, and budget oversight
• Demonstrated ability to identify and mitigate risks, ensuring that deliverables meet quality standards
• Experience leveraging project management tools to monitor progress and report on key metrics to leadership
• Knowledge of industry best practices for project delivery and performance measurement.
  
  

Proficient in project management tools and methodologies, including Agile, Waterfall, and hybrid approaches

• Familiarity with organisational structures and functional areas relevant to project execution and outcomes
• Be comfortable switching between strategy and detail
• Experience in requirements gathering and documentation
• Experience in process improvement and optimisation
• Creative problem-solving skills
• Ability to generate new approaches to improve delivery speed or quality
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
  
  

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
  
  

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!