Project Management Coordinator

Job Description:

The purpose of this role is to ensure that MSI has accurate and reliable information about the projects customers’ the 4G, 5G NSA and 5G SA networks for voice, data and other services operated over the networks.

The role holder will support the data collection of telecoms measurement files for provision of information about the quality of service and end-to-end Customer Experience of the major UK mobile networks to the business. The essential aspect of the role is to provide the relevant reporting and analysis teams with valid information only; ensuring that any data which is questionable is interrogated for validity. The role holder will need to be in the office before 8am as this is time the drive testing will usually commence.

Project Specific Responsibilities:

• Responsible for the delivery of data collection for several programme work streams. These are not limited to, but may include:

1. Multi operator benchmark testing
2. Single operator testing
3. Fixed routes
4. Adhoc drives
5. Customer complaints
6. Any/all Voice testing programmes.
7. Any/all Data testing programmes.

• The role holder will have the knowledge, tools and skills to cover all data collection work streams as needed.

• Responsible for the production of the data collection specification documentation and ensuring these documents are always up to date and valid. • Ensure the team delivers data collection in line with the specifications in place.

• Ensure testers have all information and tools to deliver data collection activities, i.e. work instructions, maps, test configurations.

• Ensure testers are trained to carry out and deliver testing requirements and ensure they can identify testing issues across all test scenarios and channels. Provide tools to carry out initial checks to determine / eliminate SIM or test equipment issue.

• Ensure all testers have had appropriate driver training as per company policy.

• Deliver clear, concise & timely communications to Reporting and Analysis teams confirming validation of data collected; highlight any kit issues or data that should be quarantined for analysis to determine its validity.

• Review reporting output to ensure reports reflect data collection output.

• SQL script management: running and creating queries where applicable

• Escalate issues that need resolving by support teams. Raise cases via appropriate FMP.

• Produce weekly testing schedules for the data collection work streams the role holder is responsible for.

• Matrix mange testing resource, vehicles and testers with other data collection technicians and project where appropriate.

• Manage day to day operational issues raised by testers.

• SIM management

1. Management of all SIMs held by the project; contract, vendor and SIM swaps.
2. Ensure documentation in place and kept up dated with relevant SIM information; type, tariff, origin, SIM activity, provisioning & data capping.
3. Ensure SIM loan process is in place and managed.

• Acceptance of any test kit that has been worked on by support.

• Vehicle management; damage checks, accident repair and maintenance.

• End to end management of measurement/log files. From test equipment to database/network drives/archiving.

• Impact assess requests for ad hoc testing and change requests.

• Delivery of ad hoc or change requests as appropriate.

• Define and develop the processes required to further enhance the work performed to help improve network quality.

• Administration as required; producing work instructions, mapping, congestion charge, hotel and ferry bookings, etc.

• Attend BAU day to day meetings with customer and project team

• Perform other duties and tasks as designated by the management.

Qualifications and Experience:

Must have

• Must possess excellent leadership abilities; be able to consistently make intelligent decisions under pressure; possess good judgment, initiative, good attitude and dependable; possess excellent organizational abilities and be able to deal effectively with people; possess good analytical skills.

• Ability to work under pressure and meet deadlines is essential.

• Excellent listening, negotiation and presentation skills

• Proven ability to articulate the distinct aspects of products and services

• Good knowledge of the UK and European Telecommunications industry

• Recent experience of working with Accuver XCAL, data collection tool.

• Excellent working knowledge of MS Office tools including Word, Power Point and Excel.

Nice to have

• BA/BS degree in computer science, telecommunication, electrical engineer or equivalent

• PMI Certification

• Good understanding of SQL

• Five or more years’ experience working within the telecommunications industry.

• Good understanding of telecoms network testing and post processing tools.