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About Doherty Associates
Doherty Associates (DA) has delivered IT solutions for the past 30 years to world-renowned, international clients. We are a Microsoft Gold Partner with six gold competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited.
Our clients rely on our specialist expertise across infrastructure, cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality.
About the role
We are now growing our project management team and this new position will suit an experienced IT Project Manager, with a deep understanding of delivering managed services projects, predominantly in the Microsoft Modern Work / M365 space.
Responsibilities
Client Engagement
- Act as the primary point of contact for clients, understanding their needs and expectations.
- Collaborate with clients to define project requirements, scope, and objectives.
Project Planning and Execution
- Develop comprehensive project plans for the implementation and delivery of the project requirements and scope.
- Coordinate with technical teams to ensure successful execution of projects.
- Monitor project progress and manage changes in project scope, schedule, and costs.
Project Governance
- Implement and enforce proportionate project governance to guarantee the delivery of high-quality services.
- Conduct project kick-off meetings and regular project checkpoints to drive project delivery and maintain control of project scopes and budgets.
- Track project issues and risks and report them to appropriate stakeholders via governance meetings and highlight reporting.
- Ensure projects are transitioned into the Managed Services team and project completion is carried out, ensuring customers are satisfied and sharing any lessons learned.
Stakeholder Communication
- Communicate project status updates, and key milestones to clients and internal stakeholders in a timely manner.
- Address and resolve client concerns or escalations promptly.
Qualifications, experience, and skills
- Prince 2 Practitioner or other (equivalent) industry-recognised qualifications.
- Background of working as a Project Manager in a Managed Service Provider environment, delivering cloud-based projects (Microsoft Modern Work / M365 technology stack)
- Solid understanding of both, Waterfall and Agile methodologies, with the ability to apply the most appropriate project controls to suit the situation.
- Strong understanding of IT service management (ITSM) principles.
- Experience of project management tools and ITSM platforms.
- Familiarity with vendor management and procurement processes.
- Ability to manage delivery of multiple projects simultaneously to multiple customers.
- Excellent communication and interpersonal skills, with strong written and verbal communication skills.
- A strong sense of commercial acumen, highly experienced in financial governance of a project, including budget and profitability tracking, invoicing, and managing changes to scope.
- Experience of planning and coordinating project resources.
- Proficient level of spoken and written English.
About the person
- Professional with gravitas.
- Excellent collaborator and team player who is keen to share knowledge and support the growth and reputation of the Project Management team.
- A driven self-starter, who takes pride in their work with a proactive, ‘can-do’ attitude and sense of urgency.
- A keen interest in new technologies with a thirst for continually developing your skills.
- An ability to think strategically and include contingency within planning.
- Ability to follow business procedures (such as weekly highlight reporting and project tracking).
What we offer in return
- Basic salary plus performance bonus
- 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday)
- We are passionate about our success being driven by ‘better together’ and offer hybrid working
- Enhanced family-friendly benefit schemes including company sick pay
- Sponsored training and development and where applicable to the role, a technical exams incentive scheme
- Private medical insurance and Employee Assistance Programme
- Income protection and life insurance
- Company Pension scheme
